Locked out of the Meta for Developers platform
Hello Meta Developer Support,
I am fully locked out of the Meta for Developers platform, and every self-serve recovery path is also blocked, so I currently have no way to reach the correct team.
SYMPTOMS
1. Access token generation fails with:
"Failed to generate access token. You're unable to generate access tokens because you violated our Platform Terms or Developer Policies."
2. developers.facebook.com/apps returns:
"You cannot access this service."
This blocks the entire app list rather than a single app, so there is no app-level alert, no App Review page and no violation detail available for me to inspect.
3. developers.facebook.com/account_status/disputes/ opens as a completely blank white page, so I cannot submit an appeal or a support request.
ACCOUNT CONTEXT
- Personal Facebook profile: Igor Jovanovic. Confirmed signed in on my personal profile, not a business login.
- Business portfolio: Saobracajniiq, ID 1520104312599736
- Business portfolio: SisterSpins.Com, ID 1055081963968628
- Account Quality reports "No advertising issues" for my Facebook account and for both business portfolios.
- I have received no enforcement email at any address associated with my account, and no developer alert.
LIKELY CAUSE
My personal Facebook account has been locked and put through identity checkpoints on several occasions. I completed and passed identity confirmation every time, and the account was restored each time. Account Quality confirms it is currently in good standing with no violations.
This matches other reports of a Meta for Developers profile failing to resynchronise after a Facebook account is restored, leaving the developer profile in a restricted state that the account owner can neither see nor appeal. I would ask that my developer profile be evaluated against my current restored account state rather than a stale one.
ALREADY RULED OUT
- Multiple browsers and multiple devices
- Signed in on personal Facebook profile, not a business or work login
- Account Quality clean across the personal account and both portfolios
- No checkpoint currently open on the Facebook account
REQUEST
Could a Community Manager or Developer Support representative either escalate this to the Developer Platform team, or advise which channel is available when developers.facebook.com/apps, the appeals page and the disputes form are all inaccessible?
IN SUMMARY
1. Access token generation error
2. developers.facebook.com/apps returning "You cannot access this service"
3. Blank disputes page
4. Account Quality showing no issues on the account and both portfolios
Thank you.