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New Participant
Nov 5, 2026 2:55 PM UTC
Question

lost meta account accesses due to instagram ban

I need assistance from a human account support specialist.

My original Meta account was created independently using my email address and password. I later linked my Instagram account to it.

Instagram has now permanently disabled my account following an unsuccessful appeal. Since then, I have completely lost access to my original Meta account.

My Quest headset now requires me to log in through the Meta Horizon app, but the app will not authenticate my original Meta account.

I am not requesting help troubleshooting my headset. I need my original Meta account investigated and access restored independently of my disabled Instagram account.

Please escalate this as an account recovery issue. I have purchased games associated with this account that I do not want to lose.

    1 reply

    Choleni
    Honored Contributor
    Nov 5, 2026 5:39 PM UTC

    My original Meta account was created independently using my email address and password. I later linked my Instagram account to it.

    That was a bad decision… never ever link Facebook/Instagram accounts to your Meta account.

    Your permanently disabled Instagram account means… you’ve lost also your Meta account with your purchases.