Meta AI suddenly shows region restriction; iPhone app stuck at “Select Glasses”

I am requesting help with an access issue affecting my existing Meta AI account, which previously worked on both the website and the iPhone app.

On November 10, 2026, the following happened:

1. The Meta AI website on my computer began displaying a message that the service was unavailable in my region.

2. Some time later, the Meta AI iPhone app automatically signed me out.

3. After signing back into the same account, the app took me directly to the “Select Glasses” screen.

4. There is no “Skip” or “Set up later” option, so I cannot reach the AI assistant or the in-app support menu.

I do not own Meta smart glasses. I use Meta AI as a standalone AI assistant.

I also tested a different account on the same iPhone, and that account could access the assistant without being required to select glasses. The original account remains affected.

Could you please review this issue and clarify:

• Is the affected account subject to a regional availability restriction, or is there an account eligibility or login issue?

• Why does the iPhone app require glasses setup without allowing me to skip it?

• Is there an official process to review the restriction and restore access if the account is eligible?

• If this forum cannot handle account-specific requests, could you direct me to the appropriate support channel?

The affected Meta AI account uses the same email address as my forum account. I can provide account details and screenshots through an official private support channel if needed.

I would appreciate help understanding what changed and what steps are available to recover access to my original account.

Thank you.