Meta Verified Max Bug Account trapped in Data Sync Loop after Video Selfie Approval
Hello everyone,
I am writing this post out of complete desperation as a Meta Verified Max subscriber. My professional Instagram account
Here are the exact facts of my case (Case ID 1832232538161093) My account is over 10 years old and has a flawless record with absolutely zero community guideline violations. The system flagged my account as a bot or fake account, which is completely false. I submitted the required video selfies and my video selfie verification was officially approved.
My Facebook and Instagram accounts are not linked because my main work tool is strictly Instagram, so I never saw a need to connect them. I actually created a Facebook account recently for the sole purpose of trying to reach a live support agent, but I am still only getting automated system responses.
I have written logs from previous chat agents confirming that my identity is verified and explicitly stating that I have NOT broken any community guidelines. They admitted it was an internal system error.
The account is trapped in a severe database sync loop. Recently, the system allowed me to log in briefly. However, my profile appeared completely blank, showing as Instagram User with no profile picture and no data loaded. Right after, the system kicked me out again.
This is not a personal hobby account, it is my professional digital marketing profile. My entire economic livelihood and business depend on it, and being locked out for over a month is causing me severe financial damage.
I am paying for a premium Meta Verified Max subscription that guarantees a 1-business-day response time for updates. I have requested status updates multiple times via email as directed, but the deadline has long passed and I have received no news. Even if the investigation isn't fully finished yet, it is completely unacceptable that a paying subscriber cannot get a simple, honest update on how the process is going.
I need a forum moderator or an engineering supervisor to look into this specific blank profile sync loop and force a manual profile reset. My identity is already approved, the server just needs to restore my account connection.
Has anyone else with Meta Verified Max faced this issue? Any help from the Meta team would be deeply appreciated.