No longer have access to old phone number, can’t login in

Hey everyone,

I’m posting this from a separate account to ask about my main Meta account issue.

My Meta Quest headset is STILL logged into my main account right now. I never got logged out on the headset itself. I tried deleting/removing the old phone number directly from inside the Quest headset settings, but it does nothing. I found out the headset only controls local device info and CANNOT edit or remove the account-level two-factor authentication stored on Meta’s servers. Meta’s own docs confirm you can’t turn off or modify 2FA from the headset.

The problem is that I’m trying to log into my main Meta account on browser / other devices. I still have full access to the registered email, and I can complete the password reset flow using that email. But at the final step to set a new password, it still requires SMS 2FA sent to my old phone number, which I no longer have access to.

I’ve tried Meta’s built-in support options, but it’s just a huge Catch-22 loop. Every support link I click just sends me back in circles, no clear way to reach a real person.

I don’t have my old phone and I never saved backup 2FA codes. Has anyone run into this exact problem? What route actually worked to get Meta support to reset the 2FA so I can log in on browsers and other devices?