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MatiFranek95
New Participant
Nov 4, 2026 9:40 PM UTC
Question

Order number: 1423238984199228

Hello Meta Support Team,

On October 23, 2026, I purchased a Meta Quest 3S 128 GB, which was delivered on October 27, 2026.

During checkout, I added a promotional offer for $30 in Meta Horizon Store credit to spend on games and apps. Unfortunately, I have still not received the promised credit.

I kindly request that the $30 credit be added to my Meta account immediately, as promised during my purchase.

Order number: 1423238984199228

Please resolve this issue as soon as possible and confirm when the credit has been applied.

Best regards,
Mateusz Frankowski

    1 reply

    Choleni
    Choleni
    Honored Contributor
    Nov 4, 2026 9:51 PM UTC

    Hi ​@MatiFranek95 🙂

    You must reach out to Meta support HERE

    Scroll down and click on “ Orders and returns ”, type something like “store credit was not added” in the box and wait for the AI response.

    Then scroll down and click on “this did not resolve my issue”,  select Quest in the product box...

    now you’ll get the email, chat and WhatsApp option to contact Meta support.

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