Payout restricted; Approved in writing to transfer apps to new team, case keeps closing
Hi Everyone;
Looking for guidance / visibility on an unresolved payments issue with Meta Horizon Developer Console.
My payout account was restricted in December 2025 due to "unusual activity," with no specific reason given. A Meta support representative advised me in writing to create a new Team with correct tax classification, and committed that the team would then transfer my applications and pending earnings to the new payout account.
I have since:
- Registered my company with the relevant government authority
- Created a new Team with correct tax classification
- Completed organization verification (confirmed verified)
- Completed business account verification with a new payout account
Despite completing every step, every case I've opened since to request the actual transfer has been closed or merged into a previous case without explanation. This has been going on for several months across 20+ case numbers.
Has anyone else experienced this specific pattern — being told to create a new team, completing all the steps, and then having transfer requests closed without resolution? Any advice on how to get this properly escalated to the Payments Operations team would be appreciated.
Current case reference: 00010379
Thanks in advance.