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Nadeemiis
New Participant
April 16, 2026
Question

[SEV-2 URGENT] Meta Pro advice broke 136k member group - 4 weeks blank feed

SEV-2 ENGINEERING ESCALATION - META PRO MISADVICE

Group:

https://www.facebook.com/groups/Indians1nSydney/

, 136k members, created 2007

2025-03-23: Per Meta Pro Team advice, changed Hidden->Visible within 5 min of prior change.

Prior week: Changed Private->Public->Private, violating 28-day rule due to Meta Pro advice.

Current state: Admin sees full feed. 136k members see blank feed, cannot post/comment, all platforms.

Group UI shows "Pending Public in 3 days" but group has 136k members, exceeding 5k limit for Public switch.

ROOT CAUSE: Rapid privacy/visibility toggles on legacy large group caused permission sync failure. Violates Meta policy engine but UI allowed it.

IMPACT: 20-year community, 136k users, 4+ weeks total outage.

REQUEST: Manual ACL resync by Groups Infrastructure team. 

@metatommMetaRowen​MetaTomm​MetaJaneTest​ 

 

4 replies

Degly
Degly
Inspiring
May 11, 2026

I checked your group and it seems that this is solved? Hope everything went as expected!

NadeemiisAuthor
New Participant
May 12, 2026

Good day .. Its not .. its been 8 weeks we have been going back and forth and meta agent has been closing the tickets .. we raised over 30 tickets.! and report a problem several times even by members... there is no resolutions.. members cant see feed members cant post all 138000 members affected 

Degly
Degly
Inspiring
May 12, 2026

I think that you need to explain your issue better, because I couldn't really understand what is happening or what the problem is.

Maybe use AI to make sure it's clearly explained! Thanks and good luck!

NadeemiisAuthor
New Participant
May 12, 2026

not sure how else I can explain  Admin sees full feed. 136k members see blank feed They dont see any it is completely blank for them , cannot post/comment, all platforms... attached screenshot

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