URGENT: Game released and is still stuck as a Pre-Order. Reported 5 days ago. Nothing done

Running Scared released on Friday. But it didn’t! The Pre-order clock hit zero and stayed there. It’s been in that state for 5 days. Nobody who pre-ordered got the game. Anybody that buys the game doesn’t get it as it is still being counted as a pre-order. The game’s metrics are tanking. Meta support said they were busy and will get back to me. It’s now 5 days since the store broke. Nothing has been done but Meta is cashing the pre-orders that people can’t download.

I got a lot of creators to make content for launch, ran competitions with Facebook groups and I have built a Halloween event - all now looking like a waste of time.

Has anybody had a similar experience? How can you get Meta support to do anything? It’s a store problem and my game aside, it’s affecting their customers - you would think they would be trying to fix it.