WhatsApp restricted — Cannot update website URL on verified Business Portfolio
I'm stuck in an unresolvable circular dependency
with my verified Business Portfolio.
Business Portfolio ID: 1147120663467204
WABA ID: 1931752504376679
Support case: #1420366969273141
TIMELINE:
- Dec 23, 2024: Business verified with domain
automall.click
- Domain automall.click expired and was acquired by
a third party ($100+ to repurchase)
- New domain autosmall.org added and verified under
Domains section
- Mar 11, 2026: WhatsApp Business restricted —
"website listed in Business Manager profile couldn't
be found"
THE DEADLOCK:
1. Cannot edit "Website" field in Business Info →
locked because business is verified
2. Cannot unverify business → option not available
because WhatsApp is restricted
3. WhatsApp restricted → because old website
(automall.click) doesn't resolve
4. Old website doesn't resolve → cannot edit it
(step 1)
WHAT I'VE TRIED:
- Contacted Meta Business Support multiple times
(case #1420366969273141)
- Support bounces between WhatsApp team and Business
team
- Updated WhatsApp Business Profile via Graph API
with correct domain (success)
- Attempted to update business website via Graph API
POST (silently ignored)
- New domain autosmall.org is verified in Domains
section
- Requested account review (status: PENDING)
- Josue from Meta support confirmed: fields are
locked after verification
WHAT I NEED:
A Meta engineer to either:
a) Manually update the "Website" field from
automall.click to autosmall.org in the verified
business info
b) Temporarily unlock the Business Info fields so I
can update and re-verify
c) Lift the WhatsApp restriction so I can access the
unverify option
This is blocking my entire business. My platform
(autosmall.org) is live and functional but I cannot
use WhatsApp Business API because of this bug.
Has anyone else experienced this? Any Meta engineers
who can help escalate?