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karmacomposer
New Participant
April 1, 2025
Question

Bringing Facebook approved music and sound effects into our worlds is muted or is not approved -why?

When Facebook has told us to use their sounds and music, why, when we bring them in to our worlds, do they come in as mutes and not approved.

Is this a bug?

Please advise.

Mike

10 replies

SeeingBlue
SeeingBlue
Honored Contributor
April 2, 2025

It might be, you should receive an email that contains a link to the appeal process. Use that to have your sound checked and possibly approved.

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karmacomposerAuthor
New Participant
April 2, 2025

We've received no emails and it has been quite a few days since it has happened. Almost all of the music - much of it from Facebook's own library - is muted and not usable.

MisterOsiris
MisterOsiris
Community Manager
April 2, 2025

This sounds like a bug. I'd recommend creating a support ticket so our internal teams can track and triage this.

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GoodGameGomez
GoodGameGomez
Community Manager
April 2, 2025

Hey karmacomposer, can you double check the email you have on file? All account related interactions go to the email on file for you Meta account. I've also filed this as a bug.

Thanks!

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Seqeq
Up and Coming
April 3, 2025

Are we talking about sounds on this page?

https://www.facebook.com/sound

GoodGameGomez
GoodGameGomez
Community Manager
April 3, 2025

I wasn't originally talking about this, but I can link this in my post. Now seeing it's this page vs. sounds provided through GenAI or in samples, this seems like a feature request.

I'll update my post but this is still good feedback.

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Pappity
New Participant
April 4, 2025

I would like to add that I am involved in this project as well.  The team has followed the instructions from the documentation

https://developers.meta.com/horizon-worlds/learn/documentation/safety-and-privacy/using-music-audio-recordings-horizon-worlds/

and it is still in review after many days.  This was never a problem with Facebook Sounds Collection in the past. 

GoodGameGomez
GoodGameGomez
Community Manager
April 4, 2025

Hey Pappity us_patriot_66 

Can you verify that everyone experiencing this linked they're FB's to their Meta account? It looks like it's a req in the documentation. We're triaging this as a bug, but just want to double check on that detail.

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