Skip to main content
flarb
flarb
Up and Coming
March 24, 2025
Solved

Cannot share asset folders

I'm trying to share an asset folder with another developer. However, in the web interface when I add the username using the share button, I get this error (where xxx is the user's name I'm trying to add)

 

1 person could not be given access
xxx is not able to use shared folders at this time.
 
What does this error mean? This user is added as an editor of my world, but I can't share any asset folders with him, apparently.
PigeonNo12
PigeonNo12Answer
Honored Contributor
March 24, 2025

Asset sharing is only available between members of the MHCP. If the other person is not a member, that would be reason of the error.

Upcoming Events : Build with a Mentor: Custom UI Thursday 3/20 at 5:00 PM PT Register March calendar of all Mentor Workshops and Office Hours
View in thread

10 replies

PigeonNo12
PigeonNo12Answer
Honored Contributor
March 24, 2025

Asset sharing is only available between members of the MHCP. If the other person is not a member, that would be reason of the error.

Upcoming Events : Build with a Mentor: Custom UI Thursday 3/20 at 5:00 PM PT Register March calendar of all Mentor Workshops and Office Hours
LadyMo218
LadyMo218
Up and Coming
April 1, 2025

I am actually getting that error as well and the other creator IS in the MHCP. Has the welcome email, tools and all.

 

GoodGameGomez
GoodGameGomez
Community Manager
April 3, 2025

LadyMo218 I think we already have a ticket for this person, but if they haven't submitted a ticket, please let them know to reach out to us in the Support Center.

March calendar of all Mentor Workshops and Office Hours
flarb
flarbAuthor
Up and Coming
April 3, 2025

Ok my collaborator is also now fully in the MHCP and I still can't share folders.. Where do you submit a support ticket for this?

@flarb
BenSH
BenSH
Community Manager
April 3, 2025

Please submit a ticket using Zendesk.

Community Events Calendar Sign up for this Month's MHCP Bonuses
varunastrahw
Up and Coming
April 3, 2025

Can you please share the steps to share a folder? We waited on this thread for over a week but hasn't been useful, and my friends are stuck with the same issue. I'd really appreciate it, thank you!

Terms & ConditionsAccessibility statement