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Participant
October 22, 2025
Question

Creator Account Issues

  • October 22, 2025
  • 3 replies
  • 158 views

Hello all ~

   First, I am currently experiencing an issue with the Meta Horizons Creator Program. Once I am there, I open the tab to go to the In-world purchase tab to see the results for my item sales. For the last "month," I have lost all information below the search bar. I have a picture of a funnel system, and with the text of "If you are not seeing the expected results, please select fewer Pages. We’re experiencing an issue that we’re working hard to resolve." Granted, I know there have been some major updates in meta, but this occurred way before then, and refreshing the page or selecting fewer pages does not resolve this issue.

Secondly, under the Payout tab, I click on the Transactions tab, and I go to Earnings to see the results of my monthly progress for the current month. However, this is gone. I'm able to see what I will get paid for the prior month, but not what I will currently receive "after taxes" like I was before.  I know of a few creators who are currently experiencing the same issues and would like answers, so if there is anyone out there in the community who could help resolve this issue, I would be glad to pass along any information given.

3 replies

VirtuallyARealDinosaur
Community Manager
October 22, 2025

Hey!

I'm sorry you're experiencing this. 
Have you submitted a ticket to our Support Center yet?

They may be able to give you some assistance with this.

Participant
October 24, 2025

I submitted two tickets, one for each issue discussed above, 2 days ago after your reply, and I have still received no response or solution.

Participant
October 22, 2025

No, I haven't yet. I will do this now, and if a solution is given, I will apply it to this discussion. Thank you.