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Solved

February IWP bonus is not included in payout

18 replies
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The IWP bonus showed $0 at the very end of the month, making the payout $0 for the IWP bonus. IWP bonus was showing a non 0 value up until Feb 27 or 28.

bonuses

5

5andw1chAnswer

Inspiring

I see it in the payout now

S

ScriptWizard

New Participant

Same. Unfortunate

BenSH

Community Manager

For account issues, please file a support ticket on Zendesk so the team can look into the details of your issue and respond directly with account information.

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5

5andw1chAuthor

Inspiring

Thanks, I posted there too but posted here since other people were experiencing it too.

StephenS1379899

Inspiring

Same issue. Logged a ticket

Never received IWP payouts last 3 months

GoodGameGomez

Community Manager

Hey Stephen.S

This is a different issue, unfortunately. We're still working through your IWP payouts being missing for the last two months. We'll update in your Support Center ticket once we hear back from the team about your ticket.

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GoodGameGomez

Community Manager

Hey 5andw1ch we're currently looking into this. We'll update when we have a resolution.

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GoodGameGomez

Community Manager

Hello all 5andw1ch ScriptWizard Stephen.S

We have confirmation from engineering that your Dashboard should now reflect your February bonus. Please let me know if you still don't see your February bonus (I know a lot of you have opened up tickets, so please update in the ticket). You should also be receiving a message from our team in those tickets.

Thanks!

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S

ScriptWizard

New Participant

I'm still seeing nothing, But I'll check again in a few hours and reply here.

S

ScriptWizard

New Participant

Sorry I meant I'll reply in the ticket lol.

5

5andw1chAuthor

Inspiring

Hi good game Gomez, I now see the IWP bonus in the February dashboard, but I still don't see the IWP bonus included in the February payout.

StephenS1379899

Inspiring

Mine has updated but 250 less than it was...

GoodGameGomez

Community Manager

As a reminder, the data in the Dashboard is an estimate until the final day of the month. It is possible that the value you saw before the end of the month was not 100% accurate to your payout for the month.

We're still working on making sure the bonus is reflected correctly on your payout. We will make sure to update as soon as we have more details. Thank you all for your patience!

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