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llYaronll
llYaronll
New Participant
November 5, 2025
Solved

Help: Edit Avatar Unable to edit problem

  • November 5, 2025
  • 7 replies
  • 378 views

Hello!

I'm currently using the Worlds Desktop Editor to create an NPC in my world. When I click the “Edit Avatar” button, it correctly redirects me to the web page where I should be able to edit the NPC — however, instead of loading the editor, it only shows the message:

“This page isn't available right now.”

I've tried multiple browsers including Firefox, Chrome, and Brave, but the same issue occurs every time.

Interestingly, when I share the edit link with my friend, they can open it and edit the NPC without any problem.

Has anyone else experienced this issue or know what might cause it?
Any help would be greatly appreciated!

Thanks in advance!

Web Console:

ErrorUtils caught an error:

GraphQL operation responded with error 1675030: An error occurred while querying. (Operation: CometAvatarEditorRootQuery)

Subsequent non-fatal errors won't be logged; see https://fburl.com/debugjs.

Best answer by VirtuallyARealDinosaur

Thanks for trying the troubleshooting steps. Can you submit a ticket to our Support Center?

7 replies

VirtuallyARealDinosaur
VirtuallyARealDinosaur
Community Manager
November 5, 2025

Hello!

What troubleshooting have you done besides for using different browsers? 
Have you tried incognito mode?
Clearing cache/cookies?

Looking forward to your response.

llYaronll
llYaronllAuthor
New Participant
November 5, 2025

Hello!

Thank you for your reply.

My main browser is Chrome. I’ve tried using Guest Mode, different Chrome profiles, and Incognito Mode, but the same issue still occurs.

Each time I attempt to edit the NPC, it goes through the Meta login process — I’ve tried both Facebook login and email login, but the issue still happens.

I haven’t tried clearing cache/cookies yet, since I’m not entirely sure how to do that properly.
Thank you again!

VirtuallyARealDinosaur
VirtuallyARealDinosaur
Community Manager
November 5, 2025

For Chrome go into the settings menu next to your profile image and find this option:

It will bring you to a page where you can select cache and cookies to be deleted. Make sure you select "All Time" as the date range.

llYaronll
llYaronllAuthor
New Participant
November 5, 2025

Thank you for providing the steps to clear the cache. I followed the instructions and cleared the cache, but unfortunately, the issue persists.

In addition to switching browsers, I also tried changing my network by sharing Wi-Fi from my phone, but the problem still occurs.

llYaronll
llYaronllAuthor
New Participant
November 5, 2025

Hello!

I just noticed an error on the web page, and I'm not sure if this information is related to the root cause of the issue.

 

VirtuallyARealDinosaur
VirtuallyARealDinosaurAnswer
Community Manager
November 5, 2025

Thanks for trying the troubleshooting steps. Can you submit a ticket to our Support Center?

llYaronll
llYaronllAuthor
New Participant
November 5, 2025

No problem👍

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