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Participant
June 17, 2026
Solved

I'm having an issue

  • June 17, 2026
  • 6 replies
  • 187 views

Have they stopped allowing us to create clothing? Why I ask is that every one of my clothing creations has been denied due to an incomplete listing of information after I have gone back several times, making sure all information fields have been filled. Then I click OK after all the information is in, to publish it, which shows my design in the inventory, but says it cannot be published at this time, to try again later. I then go back to try again, and the name is gone, but the description is there, the price set is there, but it won't publish.

Best answer by VirtuallyARealDinosaur

Hello!

Can you submit a ticket to the Developer Support Portal? 
They should be able to help you with your issue.

Let me know if you need any further assistance!

6 replies

VirtuallyARealDinosaur
Community Manager
June 18, 2026

Hello!

Can you submit a ticket to the Developer Support Portal? 
They should be able to help you with your issue.

Let me know if you need any further assistance!

Participant
June 18, 2026

ok, great, thank you for that advice. However, when I go to the Developer Support Portal and click on "new" for a new ticket, it says above: "You are creating a Creator case under Pumpkin.Carver's team. To submit a Developer case, please go to your Developer Dashboard, select the correct Team in the upper-right corner, then click 'Contact Us'. Now I ask you, where is this 'Contact Us' at?

VirtuallyARealDinosaur
Community Manager
June 18, 2026

Hello!

You can fill out the form, no need to go any where else to submit a ticket. 

Participant
June 19, 2026

understandable what do i put for a room ID when its for creating clothing in the devloper dashbord because the submit button isnt active until i put in a room ID?

Participant
June 19, 2026

They fixed it, dunno how, but it's fixed. Thank you for your time and input.