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KevinJardine
KevinJardine
Honored Contributor
July 23, 2025
Question

Leaderboards broken

I see leaderboards are broken on the Android mobile app today. When I click on the finger icon I expect to zoom into a leaderboard but instead it disappears.

 

 

8 replies

KevinJardine
KevinJardineAuthor
Honored Contributor
July 23, 2025

Actually, same problem on the web. Maybe a general leaderboard issue?

MetaStoreHelp
MetaStoreHelp
Community Manager
July 23, 2025

Hello there! 

 

We hope this message finds you well.

Thanks for letting us know about this ongoing issue. We want you to have the best experience possible with your device and we would like to know if your device has been updated recently, and if you have attempted to reset your device and launch the app again. 

 

If the issue persists after resetting and updating your device, you can always send us a private message and we will be more than happy to provide you with further assistance with your issue. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    KevinJardine
    KevinJardineAuthor
    Honored Contributor
    July 23, 2025

    Thanks, I sent the private message and reported the issue.

    KevinJardine
    KevinJardineAuthor
    Honored Contributor
    July 28, 2025

    Sadly, the leaderboards remain broken in my world and in some other worlds I have visited as well. Frustratingly they occasionally and randomly work, but most of the time zooming in makes them disappear.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 28, 2025

    Hey KevinJardine, 

    Thanks for keeping us updated on this! 

    If you'd like to report this bug in Horizon Worlds, you can use the following steps:

    1. Open the Horizon Worlds app.
    2. Then, while holding both of your controllers, press down simultaneously the A&B buttons on the right controller and the X&Y buttons on the left controller.
    3. Pressing all four buttons will start the process of the bug report. You can then submit details of the issue.
    4. Once you submit the bug report our engineering team will be able to zone in on the issue more effectively! 

    Thank you for bringing this to our attention once again. 

    All the best, Kevin! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    KevinJardine
    KevinJardineAuthor
    Honored Contributor
    July 28, 2025

    Thanks. However, I already submitted a bug report via the Horizon Worlds desktop editor almost a week ago.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    July 28, 2025

    No problem, KevinJardine ! Thank you for letting us know. 

    If you encounter anymore issues, please don't hesitate to reach out! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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