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BasicAsBixh
New Participant
January 5, 2026
Solved

Purchase failure in Avatar editor

  • January 5, 2026
  • 1 reply
  • 177 views

Anyone else facing a road block with people trying to purchase your items via the Avatar editor? I have gotten countless messages from people trying to purchase items via the avatar editor and receiving an error saying "Purchase failed" which is now affecting all of my items. This was never an issue prior and seems to have started all of a sudden and affecting a couple other creators as well. I've been experiencing this for over a month at this point and has severely affected my work. 

 

Best answer by eshakm2024

Hi BasicAsBixh​ , Thanks for reaching out to us. If you have not yet filed a support ticket with our support team please follow instructions here Support and Bug Reporting Best Practices | Meta Community Forums - 1295168 . 

1 reply

eshakm2024
Community Manager
January 6, 2026

Hi BasicAsBixh​ , Thanks for reaching out to us. If you have not yet filed a support ticket with our support team please follow instructions here Support and Bug Reporting Best Practices | Meta Community Forums - 1295168 .