This is not just a business: for Sudanese families rebuilding after war, our Page was hope. A machine switched it off and no human will look.
Hello everyone,
This is not only about a business. It is about people.
My name is Mohamed. I run Dragon International LTD with a small team in Sudan. Since the war began, millions of Sudanese have lost their homes, their jobs and the work of a lifetime. Salaries stopped. Markets closed. Families who once lived with dignity now wake up every day asking how they will feed their children.
We chose to answer that question with work. We bring small production machines from China, like grain mills, oil presses, block makers and ice machines, so that a father, a mother or a young graduate can start producing from a home or a small shop, earn an honest income and stand on their own feet again. And every day we share free knowledge on our Page: how to start, what to produce, and how to turn what Sudan grows into something people can sell.
Our Facebook Page (ID 760176037170604) is where all of this happens. About one million real people follow it. They bring us their questions, their plans and their hopes. In a country where so much has been destroyed, this Page has become a place of learning, ambition and hope.
On 10 November, an automated system took it away from them.
Meta's technology removed our Page from recommendations and suspended monetization for "inauthentic engagement" until 8 February 2027. The decision says "our technology took action". We asked for a review that same day, and the answer again says "our technology took action". Not one human being has looked at our case. Three support agents have told us they cannot change it.
We never bought a single follower, like or view. We have never run an ad. We found the likely cause ourselves: auto-reply apps had answered thousands of real comments on one popular post. We removed every one of them and now answer every person by hand. But our only chance of review was spent on the first day, before we even understood what had happened.
Think about what three months means here. Every day without recommendations, a young man who just lost his job, or a mother trying to keep her children in school, will look for a way to start over and will never find us. Not because we set out to break any rule, but because an algorithm decided and no person was allowed to check.
We are not asking for special treatment. We respect Meta's rules, and we fixed the problem ourselves. We are asking for something simple and human: that a real person looks at our case.
If you work at Meta, if you have been through this, or if you know how a business can reach a human reviewer, please reply. And if this story matters to you, sharing it might help it reach someone who can help.
With gratitude, and still with hope,
Mohamed
Dragon International LTD, Sudan