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iByte
Inspiring
February 26, 2025
Solved

Unable to view desktop editor

Hi Installed and ran version 201 and also tried 203 just now and I am unable to see anything other then the back ground when I start the editor. I have opened a support ticket but was curious to see if anyone else is having my issue. None of the active content (links) are visible although I can see the mouse cursor change when i hover over something clickable.

Main ScreenRandom Click

iByteAnswer
Inspiring
March 5, 2025

So support replied and asked for more information about my monitor and computer configuration. They suggested I lower my screen resolution down to 1920 x 1080. This helped as a work around but was I disappointed to find out they are closing the ticket and have no plans to actually resolve the issue.

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12 replies

PigeonNo12
PigeonNo12
Honored Contributor
February 26, 2025

Some creators have reported that restarting the computer seems to solve the problem. I'd recommend trying this as well just in case.

If it doesn't work, you might need to file a Zendesk ticket here: https://metahorizoncreators.zendesk.com/hc/en-us

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    iByteAuthor
    Inspiring
    February 26, 2025

    Thank you for the suggestion. I rebooted but alas no improvement. I have supplied the player log to support via the ticket i have open.

     

      joeyjay2023
      Up and Coming
      February 26, 2025

      Ok good to know that it’s just a bug happening to people and not something our end. 

      joeyjay2023
      Up and Coming
      February 26, 2025

      Yeah I’ve had the same problem and have had to raise a ticket. They’re looking into it for me but it seems to be something to do with the new early access desktop editor. Just waiting for them to get back to me with a solution. 

      K1NGK
      K1NGK
      Participant
      February 28, 2025

      Turn off any VPN or Anti-virus running in the background even if your VPN is off it could be running in the background processes. Check your task manager in right click start menu or ctrl-alt-delete and go to Task Manager and find your processes and if your antivirus or vpn is on just end task. Also you can right click the OVRserver and go to details and set the priority of that to “High”. orrrrrr check your firewall settings and make sure you’re pc isn’t blocking the app. 
      If that doesn’t work uninstall and reinstall meta quest link app along with the horizon desktop editor. 

      I usedd to have that issue but just keep all your things up to date and a fresh reset will fix it. If a simple pc restart doesn’t. 

      K1NG.K – Horizon Worlds Creator/Collaborator & Arena Clash Expert Consulting | Music | SFX | Video Editing | Advertising VR Enthusiast | Feedback & Constructive Criticism
      joeyjay2023
      Up and Coming
      February 28, 2025

      Unfortunately none of those things have worked. I was already working with a reset ox and the link work perfectly fine with it before it changed to desktop early access. 

      GoodGameGomez
      GoodGameGomez
      Community Manager
      February 28, 2025

      iByte joeyjay.2023 

      We've got both of your tickets and looking into the issue! We'll respond when we have a resolution for you both. 

      If you happen to see it self-resolve please let us know as well. 

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        iByteAuthorAnswer
        Inspiring
        March 5, 2025

        So support replied and asked for more information about my monitor and computer configuration. They suggested I lower my screen resolution down to 1920 x 1080. This helped as a work around but was I disappointed to find out they are closing the ticket and have no plans to actually resolve the issue.

        GoodGameGomez
        GoodGameGomez
        Community Manager
        March 5, 2025

        Hey iByte

        In the logs, the previously set resolution size was throwing an error. For now the workaround is to lower that resolution on all three monitors. The team did make it clear that a higher resolution is supported, but they believe all three monitors at that 2160 is what is causing the error.

        They are working on a fix (vs. using the workaround) but wanted to unblock your workflow until they are able to reproduce the environment and push out a fix. 


        Thank you for reporting this!

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          iByteAuthor
          Inspiring
          March 5, 2025

          Thank you for the update. I truly appreciated the work around and look forward to a permanent fix. For now I have dropped down to 2560x 1440 @ 100% scaling on all three monitors and the editor screen is visible for me. 🙂

            joeyjay2023
            Up and Coming
            March 5, 2025

            They got me to reinstalled the app and there was a driver update and am all up an running now. 

              GoodGameGomez
              GoodGameGomez
              Community Manager
              March 15, 2025

              As an update, we just wanted to let you know we have a fix planned for this. We may need your help to make sure everything works correctly once we push it iByte.

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