Cannot link Ray-Ban Stories to a new phone — glasses still linked to my account

I am trying to set up my Ray-Ban Stories glasses on a new phone, but I cannot complete the setup because the glasses are still linked to my Meta account and do not appear in the Meta AI app on my current device.

Here is the problem in detail:

1. I no longer have access to the phone where the glasses were originally paired. The glasses do not appear in the Meta AI app on my current phone, even though they are still visible in my account/profile.
2. When I try to connect the glasses, I get the error: "Ray-Ban Stories is already linked to Meta AI. You can only link one Ray-Ban Stories to your account."
3. I cannot unpair the glasses from my side because they are not shown in my current app.
4. I have already tried to factory reset the glasses, but the issue persists.
5. I also tried to contact support through the official form, but my glasses' serial number is not being accepted, so I cannot submit the request there.

Could you please help me unlink / remove these Ray-Ban Stories from my Meta account so I can register them on my new phone?

If you need any details (account email, etc.), please let me know and I will provide them.

Thank you.