Don’t Connect on my nose

HI there,

We noticed your post and we would love to lend a hand!

Here are a few troubleshooting steps to try out:

1. Make sure the phone and glasses are both sufficiently charged.
2. Make sure the phone and glasses are close to each other.
3. Make sure glasses are updated to the most recent firmware.
4. Make sure the Meta AI app is up to date by checking the Apple or Google Play app store.
5. If happening while using another app (Meta FoA, music provider, or fitness app), make sure that app is up to date
6. Make sure the user pairs glasses with their phone from the Meta AI app.
7. If a user starts the pairing process through mobile phone settings, that will only pair on Bluetooth Classic (BTC). The user still needs to complete the Bluetooth Low Energy (BLE) pairing process through the Meta AI app.
8. Make sure to remove Ray-Ban Meta Glasses from other devices (for example, a different phone) that were previously paired with glasses via their Bluetooth menu.

It may also be a good idea to clean the contact points on your glasses around the bridge of the nose, as this may cause connection issues.

If the issues persist please don't hesitate to get back in touch with us!

Hey Thomastdd

We were wondering if you still needed our help?

Thanks

Hello, yes, it still doesn't work when I wear them. But the Meta devices connect fine when they're on the table. When I try to pick them up from the table and put them on me slowly, there's a slight crackling sound and the Meta devices disconnect.