Home Link and two pairs of glasses pair over Bluetooth but can't find any WiFi (Orbi WiFi 7)

I'm having the same problem with three Meta devices since I switched routers, and I've run out of things to try.

Setup:

- iPhone 13 on iOS 26

- Netgear Orbi RBE372 (WiFi 7) mesh

- Main network is dual-band, WPA2-PSK

- Separate IoT network, 2.4 GHz only, WPA2-PSK, made for smart home devices

Muse Home Link:

- At first the Muse app found it over bluetooth (it took alot of time time to pair), but one out of every ten tries it paired. moved on to finding wifi stage and Continued grayed out on "Confirm by pressing the button on your device." As far as I can tell the retail unit has no button.

- After plugging it into my Mac for power, it paired over Bluetooth, but the WiFi list comes back completely empty. Not even my neighbors' networks show up.

Ray-Ban Meta and Meta Adventurer glasses:

- Both were difficult to pair from the start.

- Earlier, the app would connect to them but they couldn't find any WiFi network.

- Now they won't pair at all, and they won't reset.

What I've tried:

- Restarting the app, the phone and the devices

- Bluetooth and Local Network permissions are on

- Phone on the same 2.4 GHz IoT network during setup

- Moving the IoT network from 5 GHz to 2.4 GHz

Every other device in the house connects fine. Since the WiFi scan returns nothing at all, it looks like a device or app problem rather than the router. Is there a known fix, a firmware update, or a way to enter the network name manually? And how do I get the glasses to reset when the normal reset doesn't work?