**Meta Neural Band Returned March 27 — Still No Replacement as of August 11**

I’m posting here because I’m extremely frustrated and disappointed with Meta’s customer service regarding my defective Neural Band.

My Neural Band was defective and would not charge properly. I returned the defective band to Meta on March 27, 2026. Today is August 11, 2026, and I STILL have not received a replacement.

That is more than four months without a product that I paid for.

I have contacted Meta support numerous times trying to get this resolved. Instead of getting answers, I continue to be passed back and forth between customer service and logistics, and somehow no one can tell me when my replacement will actually be shipped.

At this point, I don’t understand how a company the size of Meta can accept a defective product back from a customer and then leave that customer waiting for more than four months without a replacement or a clear resolution.

I purchased this product expecting Meta to stand behind it. Instead, I’ve spent months following up, repeating the same information, and getting nowhere.

I am extremely disappointed with Meta, and at this point, I honestly wish I had never purchased the product.

Has anyone else experienced this kind of delay with a Neural Band replacement? If anyone from Meta monitors this forum, I would appreciate someone actually taking ownership of this case and getting it resolved.