Ray-Ban Meta: Account access blocked by old 2FA number | need to recover stored videos
Hello, I'm unable to access the Meta account I believe is linked to my Ray-Ban Meta glasses. I know the email address and password, but verification codes can only be sent by SMS or WhatsApp to an old French number I no longer have access to. My current phone number is Australian.
Could you help me verify my identity and recover access using another method?
The glasses contain really important videos for me that have not been imported, so I need to recover the account without factory resetting the glasses or erasing their recordings.
Glasses serial number: ***
Alternatively, recovering the account itself is not essential to me: my priority is retrieving the videos currently stored on the glasses. If there is another way to safely export them, I would be happy to I create a new account afterwards.
Thank you so much for any Help 🙏🏻
