can I get help with meta developer hub?

I cannot get my quest pro to cast with it. I can get it to install the diagnostic tool and I can get it to do link and air link from the hub and for some reason it will even record two eyes but it will not cast someone from support please help me? is there a number I can call if I have to? thank you so much I really hope I can get this figured out asap because I would like to make some vr content with my 4090 but side quest isnt cutting it with that strange slant. thanks!