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DudleyA
New Participant
April 7, 2021
Solved

Oculus Developer Hub 1.6 - Opens with a blank window

  • April 7, 2021
  • 9 replies
  • 10994 views

I have installed ODH 1.6 but when I try to open it, it just shows a blank window. No opportunity to login or do anything.  Running the Oculus software for windows shows that my Quest 2 is connected over USB 3 and working correctly. I've tried re-installing ODH, running it as administrator with no luck. Am I missing some piece of software or is there any log I can examine to give me some clue as to the problem?

    Best answer by GangstaClo

    Really sorry about the frustration around that. Just got back from my team, you can try and access the logs manually by going to the following file paths: 

     

    For Windows: %APPDATA%\odh\odh.log 

    For Mac:  ~/Library/Application Support/odh/odh.log 

    9 replies

    clorama
    Participant
    April 8, 2021

    Hey Dudley, 

     

    Have you tried turning off/on your computer already? In any case, will send this to the team to figure out. Let me know if the issue was resolved in the meantime. 

    DudleyAAuthor
    New Participant
    April 9, 2021

    Hi clorama

    Yes I have tried resetting my machine and uninstalling/re-installing the software. I have used the Coulus for Windows app to test my USB3 connection and am getting a good data rate of 1.9GB but I suspect this has nothing to do with ODH as I literally just get a dark-grey window displayed when I run it and nothing else so not even a chance to login etc. I'm just wondering if there is some other file missing that it needs such as a Microsoft C++ redistributable file - but re-installing the software would/should fix things like that. Does the ODH software have an error log file that I could examine perhaps?

    GangstaCloAnswer
    Inspiring
    April 9, 2021

    Really sorry about the frustration around that. Just got back from my team, you can try and access the logs manually by going to the following file paths: 

     

    For Windows: %APPDATA%\odh\odh.log 

    For Mac:  ~/Library/Application Support/odh/odh.log 

      alexkuzmin
      New Participant
      August 3, 2021

      I have the same issue now with ODH 1.10 and simple reinstall does not help https://forums.oculusvr.com/t5/Developer-Tool-Feedback/ODH-1-10-opens-to-a-blank-screen-on-Win-8-1/td-p/879055

      mikemolang
      New Participant
      December 31, 2021

      I have the same problem; first time boot hangs with blank window.

       

      I uninstalled and removed the folders suggested, rebooted, etc.

       

      [info][OculusDeveloperHub][2021-12-31T00:01:28.905Z] [["Will prepare shutdown before close"]]
      [info][OculusDeveloperHub][2021-12-31T00:01:28.905Z] [["Will tell worker window to clean up"]]
      [info][OculusDeveloperHub][2021-12-31T00:01:28.906Z] {"type":"oculus_odh_analytics","action":"stop_app","client_event_time":1640908888906,"tool_name":"ODH"}
      [info][OculusDeveloperHub][2021-12-31T00:01:28.911Z] [["Did clean up worker window"]]
      [info][OculusDeveloperHub][2021-12-31T00:01:28.911Z] [["Will quit app following main window close"]]

       

      IzzyVova
      New Participant
      January 1, 2022

       I had the same problem with 2.1.0 version. Uninstalled/rebooted/deleted app data several time - did not help. Eventually installed 2.0.0 version and it worked.

      IvanBadikovDev
      New Participant
      January 27, 2022

      I have the same problem on M1 with 2.1.0 ODH; but 2.0.0 ODH works fine. 

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