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dug60
Participant
November 15, 2024

virtual environment showing wrong background image

  • November 15, 2024
  • 1 reply
  • 1096 views

Hi..not sure if i am in the correct 'location' but i couldn't find one the fitted.  My issue is.... when i change the virtual environment the forground image is correct  but the background image is showing a photo of a skyscraper that i took when i was in the Wanderer App. At first it was just doing it on one environment biut now the same skyscraper photo is showing up in the background on about 4 of the environments...how can i stop this happening...Cheers Dug

    1 reply

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 15, 2024

    Hi dug60,

    Thanks for reaching out to Meta Quest support today. We understand you are having some issues with a picture showing in your virtual environments. 

     

    We suggest you try restarting your Meta Quest headset using the following steps to see if that fixes the issue.

     

    • Press and hold the power button for at least 30 seconds.
    • Wait 30 seconds.
    • If your headset doesn't automatically turn back on, press the power button until your headset has turned back on.

     

    If this does not fix the issue we would then like to look into this more securely for you.

    We would invite you to directly message us using the following steps.

     

    • Please select our name to get to our profile page.
    • Next, click "Send a Message" to privately message us. (Please remember, you must be signed into the community first to send us a private message.)

     

    We are looking forward to your reply.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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