Troubleshooting

If I order Ray-Ban AI Glasses (Gen 2) with my prescription and don’t like them after receiving them, is there any way I can return them?

My speakers just stop working while I I was wearing them , does anyone else have this problem 

I Purchased my Ray-Ban META Glasses Gen 2 on January of 2025, since then they were working great, since an update they are no longer working like before.Since the new update, the glasses activate without voice commands. Sometimes only the activate LED lights up, and other times they interact with what I'm saying, but even without asking or giving META AI any instructions, they activate without me saying "Hey META."Now the battery life is significantly shorter. Before, with my usual use (No streaming nor Video intensive use), they lasted from 8 am (100% of Battery) until 6 or 7 pm (around 5-3% of battery); now they only last from 9 am to 2 pm (0% of battery, getting home with glasses dead).What can I do?I Really don´t like the glasses being active without my consent, and the baterry indicates that they are for some reason.

I'm on the latest Android update and ever since the new Meta AI app update from last week, my Meta Ray-Ban Display Glasses have been dying much faster than before the update.I'll use the glasses for about half of my workday (8am to 12pm) and they'll already be at 15% to dead. And this is without using any audio features and light display usage. Normally, I could use the glasses for my entire workday (8am to 5pm) and be left with at least 20% if not 30%. And that's after heavy music/audio usage (I have "Hey Meta" turned off as well, for reference).I'm on OnePlus Open and I've heard similar things. I hope others can post their experience as well and perhaps get some feedback to devs to fix this. It's quite annoying, because they were working perfectly fine before this!

Hey! Have gone thru several updates and early access programs but still no conversation focus...does anyone know when it'll get a UK release..please!!!

Ive had the meta AI wayfarer glasses (gen 1) for the past 4 months and I am wondering if anybody have any ideas as to when meta have plans to release its AI function and other functions to the glasses to other regions?at the moment, I am only able to take photos and videos, and listen to music and pick up calls. but that is it. 

saya salah menaruh email saya di pengiriman. bagaimana cara melacak pengiriman kacamata yang saya pesan?

My glasses are showing a red dot that doesn’t blink. When I was last using it, it told me it was at 100% and within like 10 minutes it gave me a red dot and stopped recording my video.It won’t let me factory reset it, do yall have a solution?

 Hi team,My Ray-Ban Meta Wayfarer (004V) is on firmware v23, Meta AI app 267.1.0.62.166. App language and region set to Dutch/Netherlands.Dutch should be available since v22, but it does not appear in my glasses language list, not even under “Additional languages”. I’ve tried restart, unpair/repair, reinstall app, and the “Hey Meta” trigger.Can you check if the Dutch language flag is enabled for my serial/account, or if Gen 1 is still in staged rollout?> Thanks

J’ai identifié un problème audio lié à Meta AI sur mes lunettes Oakley Meta Vanguard. Lorsque Meta AI est activé, un grésillement est audible en arrière-plan, surtout à faible volume (environ 15–20%) et particulièrement sur les contenus vocaux (livres audio, interactions IA). Ce bruit disparaît complètement lorsque Meta AI est désactivé. Le problème ne semble pas matériel mais lié au traitement audio de Meta AI (micro actif / amplification). Merci de corriger ce problème via une mise à jour logicielle, car cela impacte clairement la qualité audio.

I found a pair of Meta glasses at the beginning of the year, and I would like to find the owner. I'm just not sure how at this point. I've tried contacting support and the automated chat said it'd send the info I have to the support team. But is there any other way someone might know of to find the owner information with the glasses? im a tour guide, so i mostly have people out of state/country on my tours so posting on local forum could be a dead end. I am in a location where a lot of locals visit, the spot they were makes be believe it was someone who took my tour but I contacted all of them and no one said they forgot anything.I just really want to find the owner

I always get the same problem. sign in to Garmin was unsuccessful. im from Denmark, so it shows that I can get Garmin app and strata app, just the sign in to Garmin was unsuccessful, always when I try to connect the Garmin app.

I ordered some glasses but ordered as a guest and of course I accidentally entered the wrong email, so now I do not have a tracking number or a receipt. What options do I have to recover this. Thanks in advance.

Can someone tell me how to connect my vanguard sunglasses to my Strava app. I’ve tried everything I could think of to get them to connect but no luck. 

I have a pair of Oakley Vanguards (v21) and a Garmin Edge 850.  Everything has been updated to the latest firmware.  Glasses, Garmin, and phone were re-started.  All of the permissions were enabled.  Everything is linked via Bluetooth and Wi-Fi.  Garmin service is linked to Meta Ai app.  The Meta ai / gamin connection is listed.  Garmin has Activity screen with Sunglass icon (slash across it).  Initiate the activity with the Meta Ai field contained... no communication. (Sunglasses with slash)I have an additional connected watch (garmin Enduro 3) with the same procedure, functions and communicates with no issues.... (Sunglasses with no slash) I cant see the traffic between the components to figure what is the issue with the Edge 850.

it says the battery is 100% and when i try tk take a photo, it says that the glasses camera is unavailable

Hey, I want to know if there are any restricted features available for other countries from using Meta-RayBan Display. I want to use those glasses in Cambodia, and I'm not sure if there are any feature restrictions. Thank you.

Just updated Meta AI app to ver 267.0 on my iPhone 16 Pro (iOS 26.4) and everything went wrong. App doesn't want to launch, instant crash.Tried to re-install, opened to setup for connection with glasses and crashed again.Same story on my iPad.

I don't think Meta will share the details of the owner due to Data Protection, however I believe if I share the serial number they may contact the owner and share my details. I tried to find a way to contact support but failed, any idea where I could get this type of support?

When inside the case the glasses has a green light. App shows 100% charged. As soon as i remove the glasses from charging case, glasses are dead. I put the glasses back to the charging case, a white light flashes  and then turns green. I remove the glasses and its dead again.I tried everythingReinstall the appFactory reset both case and glassesNothing seems to fix the problem. 

I have approximately 3 months with my meta display, but for a week the charger case does not charge only flashes 4 times a red light, I have tried it with different chargers, I have left it for hours charging with the lenses and without them and it always does the same, at this moment my lenses are discharged, it seems crazy but I can't find any way to communicate with meta for this, not even in the account my devices appear,

Hello Everyone,I have 2 pair of the Meta Display Glasses. One pair black and one brown pair. When I add the black pair to my phone and use them the Meta AI pretty much always answers the questions I ask. However, when I add the brown pair to my phone I get the same answer of "I can't help with that yet but im learning more everyday" message for everything no matter what I ask.I'm using the same phone with the same Meta AI app but the experience is completely different on each of the glasses. The black pair I get answers for weather, temperature, navigation pretty much everything I ask. But when I set up the brown pair of glasses to the same phone and ask the exact same questions I get the generic message of "I can't help with that yet but im learning more everyday" as the answer for all questions.I have checked the app permissions and have given permission for everything it's asking for. The app is completely unrestricted. Does anyone have any idea what's going on with this brown

So my Ray-Bans have no lights on them whatsoever The charging case when I put them in is green and let them charge for a day and I've left them out with them Open just in case to drain the battery and then try again and plug them in still green light on the case no light showing up on the glasses whatsoever The connections are completely clean I double check that I'm still getting no power to my meta raybans these are the brand new Gen 2's no prescription lenses just how they came straight from meta. What can I do someone please help.

I am mostly blind in my right eye but have been interested in the meta display glasses. So I'm not sure if you can switch to the left. Or it hasn't been added yet.

I recently purchased the Meta glasses for my mom, who is legally blind, and I felt compelled to share this experience.To be honest, we both ended up crying. For years, I’ve wished there was an affordable device that could help her navigate everyday life—something as simple as reading a menu, identifying items, or just feeling a little more independent. Most assistive devices on the market cost thousands of dollars, which makes them inaccessible for many families.These glasses changed that for us.The ability for her to hear text read aloud, describe what someone is wearing, recognize surroundings, and so many other everyday details has been incredible. It was brilliant for Meta to integrate with the “Be My Eyes” app—this partnership has truly elevated what these glasses can do for people with visual impairments.The transition lenses were also the perfect choice, since light sensitivity has always been an issue for her. Now she can use them comfortably in different environments without a