Troubleshooting

I have the Oakley HTSN glasses, and I need them to work with two phones: one for work calls and one personal one for video, photos, and music when I'm off the clock.My problem is this: I can't easily switch between the two. If I turn off Bluetooth on the first phone and pair the glasses with the second, they refuse to connect back to the first one later.How do I get these things to reliably switch between both phones?

I've only had these Meta Display Glasses for 3 days and today I'm at a loss.This morning the white led on the left side just started to blink.  The phone will not detect it.  If I press on the right side controls, I can hear it making noises reacting to my presses.  The band would not connect to it.I tried to restart it, holding the cameras button down while turning it on.  The LED goes red, then dark, the screen shows the loading animation, and then nothing else.  The side controls still make noises.Factory reset didn't seem to work.  After clicking 5 times, I don't see a change in the LED, it stays blinking white.Do I just need to let it drain all the way down?

When trying to speak with my meta ai glasses I keep on cutting and people can’t understand what I am saying . Does anyone else has this problem ?

I've had the Meta Glasses Gen 1 Wayfarers for some time now, and I plan to get new ones soon, but I was curious because they fail to store memories on the app anymore for more relevant conversation and help, did Meta remove this? I live in Maryland, and the glasses used to be able to do this. For example I'd like it to remember nicknames or facts about me and whatnot.Upon Googling, it said it was a connectivity issue, but I've powered them off and back on, reconnected, and even factory reset them. Nothing seems to work, and when I ask it to remember something it says, "I will remember that for this conversation."Any help would be appreciated to make the help from my Gen 1 Wayfarers more relevant!

Hi, if I set the auto capture function to automatic when I start an activity with my Garmin watch, there is no problem, but if I set it to manual and try to activate it vocally, I can't get it to start. I am Italian and I have set the Vanguard Meta language to Italian. Do you think it's a translation issue? In Italian, auto capture is called “acquisizione automatica.” I've tried everything, even pronouncing it clearly in English, but I can't get it to work.Can you help me? This is really frustrating. I don't want it automatic because it is draining the battery, I just want to let it start when I decide it.Thank you very much.

Hey all, So I'm a fan of the live AI on the Meta Glasses. However, since I got them last October, I never got access to this feature. I even got them replaced thinking it might be the glasses. It seems that it's my account as these replacement one still do not have live AI. When I try the prompt, it says that live AI isn't available. I tried the following already: Factory reset glasses. This included signing out of the meta app, uninstalling, reinstalling, logging back in, and restarting the glasses set up once again.2. Force restart the glasses3. I made sure that my location is in the U.S. as I'm originally from Texas. Everyone I know has live AI except mine.Any suggestions? I would appreciate any help. Thanks!

The software of translation and “what do you see” is not working . The message says it’s not available in your region what should I do ?

I placed an order for prescription Meta Ray-ban glasses on July 7, 2025, with an estimated delivery date of July 21. It’s now been over 30 days, and my order still hasn’t shipped. I’ve received no tracking number, no shipping update, and no new timeline.I’ve contacted Meta support multiple times. Each time, a different representative says the same thing, that the order is “too far along in fulfillment” to cancel. Yet there’s no evidence the order even shipped. I’ve requested a cancellation and refund several times, and they keep refusing or ignoring the request. They respond with “we understand your request” and then nothing. I’ve now filed complaints with the FTC and BBB, and I’ve opened a chargeback. Their poor customer service really pushes your patience and understanding. 

Hiseems that even it is the lates version garmin or strava connections are not on the app.. how to solved this.I tried reinstalling  all and did not worked. All related apps are with the latest version.   

I accidentally connected into to the wrong outlook calendar from the Oakley Meta AI app. I disconnected from the calendar and started the process over to try and log back into the correct calendar, now it  automatically connects to the calendar I don't want.  On App Connections I click on outlook.com Calendar Connect. From there it just connects to the wrong account without giving me an option to type in what account I want to connect to. Has anyone ran into this issue? and were you able to resolve it?

My Ray Ban displays constantly connect and disconnect from Bluetooth. I have tried to factory reset, turn on and off, unpair and repair and nothing helps. Then why I try to contact support it shows no devices on my account. I have tried using the serial number and then get told that the serial number can’t be verified. Anyone else running into any of these issues and how did you get support?

I purchased my Meta Ray-Ban Skyler glasses in the US and have been using them in Turkey for the past few months.About a month ago, I received a notification saying that Meta AI was now available. After that, Meta AI started working on my glasses — I could ask questions and get answers, and everything worked perfectly.However, a couple of weeks ago, it suddenly stopped working. No matter what I tried, I haven’t been able to activate Meta AI again. Each time I asked a question the answer is same: The feauture is not available in your regionIs there any known workaround or solution for this issue? I see many influencers showcasing Meta AI actively, and I really want to use these features as well.

Hi! Already did everythig shown here to connect meu oakley meta glasses with my garmim forerunner 265 but it does not really workAlready downloaded ans istalled the meta ai and have a display for the meta glasses on activities like running, but the its shows the glasses with a line throgout it.Also already turned on the automatic capture, but its just jot working, the display about the meta glasses is still showing the glasses with a line throgout it, so it does not turn the automatic caputure, not even if i ask so.Already unpaired the glasses and paired again, disconect the garmim account and connected again... i just dont know what else i can do.Could someone explain something that really works so this "line" throgout the glasses on the display gets uotmof the way? Please, i don't know what else to do!! 

Hi folks,New owner here. Got a pair of Meta Ray Ban Gen 2 Wayfarers - which I'm really enjoying. I am, however, having an issue with message notifications. I'm wondering if anyone can help me?I have notifications turned on, within the Meta AI app, for Whatsapp and iMessage. These are super handy, but my issue is that even when I put on 'Do Not Disturb' mode on my iPhone (running iOS 26.1) I still get the "Message received" notifications on my glasses. Am I doing something wrong? Is there a toggle somewhere I'm missing? Thanks in advance! 

I have been trying to transfer ownership of my RayBan Stories to a friend. We have unpaired, factory reset and whatever we can find online to do. She is able to get them set up on the app but then it tells her that the glasses are still assigned to another owner, me. What are we missing? We can't find any customer service to help so, if you have any suggestions, please help!

Buen dia, me podrian pasar algun dato o truco de como puedo hacer funcionar la ia en mis gafas meta .. ya que solo saca foto y video .. al parecer en argentina no esta disponicle el servicio de meta ia ... pero no entiendo por que en otros dispositivos funciona como una cel o tablat ..

I'm getting a really annoying bug where, if I make a WhatsApp call from the visual interface on my glasses, the microphone won't activate until I unlock my phone. This doesn't happen with normal phone calls though. Anyone else have this or similar WhatsApp issues?  For reference, I'm using a OnePlus Open with Android 15.

Hi! I live in Spain, both Headliner Gen2 and HSTN were bought in Spain and they worked perfectly with Meta AI until yesterday and suddenly I got a notification saying that Meta AI is not available in my region. I tried restarting, uninstalling and reinstalling and repairing but nothing. Even with a fresh reinstall the Meta AI just before login in says that Meta AI is not available in my region? Any ideas? Thanks 

Hello, I just purchased the gen 2 Ray bans and when recording videos longer than a minute, the audio gets out of sync with the video. The longer you record the more it goes out of sync. if done all the resets and deleted everything and still problems. I even tried on another pair and had the same issues. Anyone else experiencing this?  It’s very frustrating and don’t know if it’s software or hardware. 

AFAIK the Meta Ray-Ban Display glasses currently do not support a persistent "always-on" display mode. This limits use cases like teleprompter, where continuous screen visibility is critical.It would be the best if Meta can address this functionality gap in future updates or product iterations! Many competitors have already implemented this feature.

Is there anyone out there able to receive IOS iMessages or Text messages on Display Glass or able to announce or read out capabilities?

I owned a pair of Ray-ban Meta AI gen 1 before, I travelled to Asia for a couple weeks. When I'm back the Meta AI not working no more. Recently, I just got Gen 2, I tested and same issues happens to me. I asked one of my friend add a device under their accounts instead to see if it works and it did. Need some help troubleshooting because I keep getting same message when I'm trying to use Meta AI, it will said the feature is not available in my region even tho I'm currently in US.

Hey everyone,I’ve had my Ray-Ban Meta Gen 1 glasses for about three weeks now. During the first two weeks, my videos were definitely in HDR, I could even see the “HDR” tag in the video info on my phone after recording. But for the past few days, that tag no longer appears, and the videos look flatter and less dynamic.The recordings are still 1080p 60fps, so performance is fine, but the HDR part seems to have completely disappeared.Has anyone else noticed this recently? Could it be related to a firmware or app update? Or did Meta just remove HDR recording for Gen 1 users ? 

I’ve read the instructions for using the meta ai to stream Apple Music and specifically tried using the command stated, “Hey Meta, play (Artist/Song/Album/Playlist)” and named my playlist on Apple Music and used the name of it and it will only start playing my customized radio station. Anybody know how to specifically play from playlists or how to play a song and have autoplay keep going?

Hello, can i plz know if meta AI is officially working in kuwait or no? Since its not responding in the glasses (feature not available in region) while in whatsapp business for example meta ai seems to work. So if someone knows the answer and when is it planned to work if not…thx