Troubleshooting

Is any one seen more unfriendly device other than rayban meta.i have spent more than a month to do a factory setting . Thanks meta for the real torture and waste of time 

I got got 2 pair of them, one for my brother and one for myself as it was limited to one per customer.One of them is working fine and loving it, but the other one won't turn on. I've tried the restore or reset, holding the camera button five or six times and then holding it, I've tried with one leg open, bout close and open, holding the camera and then turning on the lenses and nothing seems to turn the led on, not even when charging. What else can I try?

Many people with low vision, including those with macular degeneration, struggle to recognize friends, leading to moments of uncertainty, anxiety, and social isolation. Imagine standing in a familiar place, knowing someone you care about is nearby, but unable to recognize their face. The fear of mistaking someone—or worse, not recognizing them—can create hesitation and shame, which can be misinterpreted as indifference.A targeted facial recognition feature built into the Meta Smart Glasses, designed specifically for this purpose could be enormously helpful. This would not be a general facial recognition capability. It would only work with images that the wearer has stored in their contacts. It would need to work in real-time in response to a request to identify the person in view. This approach significantly limits the scope of recognition, thereby ensuring a high level of accuracy while addressing privacy concerns.By combining this focused functionality with the potential to transform

I am writing today to suggest that Meta adds the option for lead lenses for healthcare workers working in x-ray all day, like cardiac catheterization lab, electrophysiology lab, or interventional radiology. I am sure there's more that would also use them. How sweet would it be that your doctor is wearing Meta glasses during your procedure and being able to access research or your chart without leaving scrub table while protecting the doctors eyes from radiation that cause cataracts. Yes it may be a small sample of people that would order these. But they would be so valuable to the people that do. Ray Ban and Oakley already are partner with lead companies, selling radiation glasses with them. This would be taking it to a whole new level.

You have reached Meta Store Support. Please refrain from sharing any sensitive information. You will be connected with an agent soon.Meta Store SupportMeta Store Support joined • 6:00 AMThanks for contacting Meta Store Support! We’re here to make sure you get the help you need.We can help answer your questions. Please don't send any of your sensitive personal information, like credit card numbers, in this chat. Do not refresh this page as it could interrupt your session.Meta Store SupportI am working on getting you connected to one of our support agents. Please stand by.Meta Store Support • 6:00 AMTransfer requested at 6:00 AMWe're connecting you to an agent. Your estimated wait time is 1 minute. • 6:00 AMMeta Store SupportMeta Store Support left • 6:00 AMDolceDolce joined • 6:00 AMAn agent has joined the conversation.DGood day to you! Thank you for getting in touch with Meta Store Support!Dolce • 6:00 AMhiDI'm Dolce, and I'm stoked to lend a hand. Just in case we get disconnected or y

Is going to cause a lot of returns.. I have a pair of each for testing purposes, and even for 19.0  gen2 cannot stream. The choice by meta to nerf live-streaming to Instagram is a dealbreaker for me. They need to be clear on what their intentions are with live-streaming. 

I just purchased the Meta Ray Ban display glasses and whenever I try to login with instagram and connect it I just get "Account already added" and I cannot link my instagram. The desired instagram account is already linked to my accounts center on the Meta AI app, so I am super confused why I cannot just link the accounts

Hi All, Anyone know how to send messages on whatsapp? Virtually all of my contacts have a couple of numbers (work, mobile, home etc) and rayban sees these as duplicate contacts, and says rename or remove the duplicates before you can send. Frustrating!

le problème demeure c'est toujours l'impossibilité de remettre la musique en cours sur Amazon lorsqu' on tape sur la branche  et vous m'avez mal compris.... Le problème ne vient surtout pas d'Amazon musique mais de la capacité de votre appareil à se connecter avec l'application et à rendre effective toutes ses fonctions puisqu'il est impossible de remettre la musique en cours lorsqu'on a mis sur pause à partir des lunettes et non à partir de l'application.... il s'agit donc probablement d'une erreur logicielle au niveau des méta Ray-Ban qu'il faut réparer dans la prochaine mise à jour.Salutations  The problem remains: it's still impossible to resume playing music on Amazon when you tap the branch, and you misunderstood me.... The problem isn't really with Amazon Music, but rather with your device's ability to connect to the app and activate all its functions, since it's impossible to resume playing music when you've paused it using the glasses and not the app.... So, it'

isnt is same problem inhetired from iphones?can meta VR team work on same glasses that can retain once charged fully to upto 10 hours or more that makes sense to use them on high speed 5G or wifi connectivity and other places ?

Is off topic the best place to submit feature requests and beta feedback for the Ray-Ban meta glasses?Is it possible to add a category?It would be great if there was a section in the meta view app for feedback and feature requests. Or possibly a link to this forum. 

I got the V9 update but why did you remove the female voice?  I would think in the United States with discrimination laws on everything you would ensure that we had the female voice.  As an old woman I feel more comfortable listening to a female voice.  So what gives?  And I wish there was a simple way to record what I'm seeing and hearing to better troubleshoot because Once I ask Meta to record, Meta doesn't respond until I stop recording.  And Screen Record on phone doesn't pick up any external sounds.  I need help with this.  

Come on now.  I'm right smack in the middle of the United States in St Louis MO.  And when I see that people in the UK now have Version 9 of their Rayban glasses yet I am informed that my version 8 is up to date, I wonder where you think we are?  St Louis MO is not on Alpha Centauri or something.  We are in the United States.  Why aren't we getting this update like everyone else is?

I have a very small head or face structure with my ears my nose I work kids glasses and I have to get the ones with that wire so I can bend them in to fit my face. Would this be a good fit for me?

I'm particularly impressed with the AI capabilities integrated into the Rayban glasses. It's a game-changer! I believe it's the future of AI interactions. I'd like to request a new feature in the Meta View app to use with the Rayban glasses: I would like to have the ability to save multiple user-defined prompts that can be easily selected and injected into the Meta AI when using the glasses. This would allow me to access frequently used prompts without having to rephrase them every time. For example, I'd like to define a prompt like "Act as an English teacher to correct my sentence grammatically" and save it as "Prompt 1" in the Meta View app. Then, when I interact with the glasses, I could say "Hey Meta! Select Prompt 1" followed by my question or prompt, and the system would use the predefined prompt to respond accordingly. This feature would greatly enhance my experience with Meta AI with the Rayban glasses and I believe it will open up more possibilities for using th

I am looking to setup realtime audio transcription to txt via Rayban Meta Smart Glasses to build training data.  I don't think it would be able to identify voices .. yet, but even just straight text NLM's are able to disseminate between different people in a conversation. Lets assume there is enough room for storage. That's always going to be.. is an issue.