Skip to main content
Participant
December 20, 2025
Solved

Strava white screen

  • December 20, 2025
  • 26 replies
  • 1065 views

when I click on the the Conner Strava icon etc I follow instructions the I get a white screen. All my apps and FireWire are up to date. Any ideas? 

    Best answer by helloiamgian

    Workaround I found a few minutes ago:

    • Get a VPN app on your phone (Proton, Express,…)
    • set it to the US, problem seems to be mostly EU & UK based 
    • Connect Strava and Garmin within the Meta AI app
    • disconnect VPN and enjoy 

    hope this helps!

     

    26 replies

    Participant
    December 22, 2025

    I'm getting the exact same thing for strava and garmin

     

    New Participant
    December 22, 2025

    Im getting the same thing. Please help meta ASAP

    YodapaddiAuthor
    Participant
    December 22, 2025

    I’ve jus tried Garmin as previously not connected tha and yup, that’s doing the same thing, white screen. 

    New Participant
    December 22, 2025

    I have the same issue and cannot find any support from Meta/Strava

    Participant
    December 22, 2025

    I'm on chat support now and they dont appear aware of the issue. the current advice is to uninstall and reinstall the app which hasn't helped as I dont think this is a local issue.

     

    Participant
    December 22, 2025

    update from the support agent:  

    Thanks for your patience so far I really appreciate it

    However, this is a common concern that will be resolved this week

    YodapaddiAuthor
    Participant
    December 22, 2025

    Thanks for the update. 

    New Participant
    December 22, 2025

    a mi tambien me pasa lo mismo,he hecho de todo y nada

     

    Participant
    December 22, 2025

    Found some other users logged the same issue. no help in theirs either 

    https://communityforums.atmeta.com/discussions/ai-setup-pairing/cannot-connect-to-garmin-connect-through-meta-ai-for-my-oakley-vanguard-ai-glass/1358059

    https://communityforums.atmeta.com/discussions/ai-setup-pairing/strava-and-rayban-wayfarer-gen-2-connection-problem/1358219

     

    Participant
    December 23, 2025

    Hi All, I’m getting the exact issues and have had the same response as you from Meta. Let’s hope they sort it soon. 

    Participant
    December 23, 2025

    Did anyone find a solution? Garmin and Strava white screen. 

    YodapaddiAuthor
    Participant
    December 24, 2025

    I tried again last night and still doesn’t work. So can only assume it’s not fixed yet.