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taoofnate
New Participant
June 20, 2025

Can't create a developer account

  • June 20, 2025
  • 17 replies
  • 12870 views

I have tried creating a developer account through meta to use apis. I attempted to do so by using my personal facebook account. It goes through account verification sending a SMS and email. The SMS worked but when submitting the code for the email I get this message:

You can't make this change at the moment

"This is because we noticed you are using a device you don't usually use and we need to keep your account safe. We'll allow you to make this change after you've used this device for a while."

I've noticed other forums in the meta quest section discussing this. There seems to be no way to contact developer support without having a developer account. Any fix to this issue?
      This topic has been closed for replies.

      17 replies

      Maliono
      New Participant
      June 26, 2025

      Hello i have exactly the same problem can you help us please ?

      Parthvekaria7944
      New Participant
      June 27, 2025

      I have resolved. 
      You need to add a Card(Credit/Debit) from your Facebook account. Then clear the account from the browser history. Re start the developer account registration process. You should be able to de easily.

        nubystech
        New Participant
        July 3, 2025

        Hey, taoofnate 
        have you resolved this problem, as i am also facing the same issue at this time..

         

        Parthvekaria7944
        New Participant
        July 3, 2025

        I have resolved by adding my debit card in my Facebook account. Then going through the verification process again. It should work as i worked for me.

        nubystech
        New Participant
        July 4, 2025

        i have added debit card but facing same issue can you please provide some more details or guide for this as i am still facing same issue

         

        ssb283002
        New Participant
        July 14, 2025

        I’m experiencing the almost same issue:
        - Phone and email verified.
        - Always get “unrecognized device” error.
        - Tried mobile & desktop over several days.
        - Redirected to phone verification without support access.
        Please help me complete the developer registration. Thank you.

          Anonymous
          July 15, 2025

          Thank you all for letting us know about this—the fastest way to get help resolving this issue is to file a ticket with user support via https://www.meta.com/help/support/ . 

          ryang296611
          New Participant
          August 19, 2025

          hello, having the same problem. Has this been solved?

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          August 22, 2025

          Hello, if you are having problems with the account. Please do not hesitate to contact us via private message. To facilitate this process, please use the following step-by-step guide.

           

          Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

           

          We're pleased to continue assisting you!

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
            1achieve
            New Participant
            September 3, 2025

            When I attempt to send a message to MetaQuestSupport, the "Send Message" button runs but then resets back to its original state with all my typed content still on the page. I am unsure if my messages are being successfully submitted, as there is no confirmation or follow-up. Could you kindly advise how I can verify if my support request has been received? Same problem here as thread owner.

              alejandrodau
              New Participant
              August 25, 2025

              I have the same issue. I created a facebook account specifically to be able to access the developers site. Not sure if this is related to my account being only a few days old?

              alejandrodau
              New Participant
              August 25, 2025

              I tried adding a debit card and deleting cookies as people suggested in this thread, but still no luck. 

              alejandrodau
              New Participant
              August 27, 2025

              Ok, I could enter the developers.facebook.com site today. Some of the semi-random things I tried (not sure if all or a subset of these are needed to resolve the issue):

              • Added a debit card
              • In facebook web (not app) make sure you have at least one cellphone and one email linked to your account. Both need to be "validated" (a message is sent to the email with a code). If you still run into the block when trying to enter the developers site, create and validate another mail (from the facebook website, not from the developers site initial workflow)
              • Do not use google authenticator 2FA. Change it to SMS 2FA
              • If you get stuck in the developers initial workflow on validating your email (no new code is sent anymore, but the previous code work):
                •  logout from everywhere
                • log into facebook web
                • link a new email account. Make sure you finish validating it
                • go to developers.facebook.com, in the workflow select "use a different address" and enter the new address you previously linked
                • look in your email for the new code being sent and use it

               

              Hope it helps. 

                jameswood32
                jameswood32
                Inspiring
                August 26, 2025

                This issue is unfortunately pretty common when trying to create a Meta developer account using a personal Facebook profile—especially if you're logging in from a new device, VPN, or private/incognito browser. Meta’s security system sometimes flags these as suspicious, which leads to the "You can't make this change at the moment" message.

                Here are a few things you can try:

                Use a familiar device and network: Try logging in again using a device and internet connection you've used with your Facebook account in the past. This might help Meta recognize the device as trusted.
                Wait it out: As frustrating as it is, the error message literally means you have to wait. Some users have reported the restriction lifting after 24–72 hours of normal account activity from the same device.
                Use the Facebook app: Try going through the developer account creation process from the official Facebook mobile app rather than a browser.
                Avoid VPNs or proxies: Make sure you’re not using a VPN, proxy, or privacy extensions that might mask your actual location or device fingerprint.
                Meta support workaround: It’s true that developer support requires a dev account, but you can still report a problem via the regular Facebook Help Center. Alternatively, if you have access to a Meta Quest device, try contacting support via the Meta Quest Help page—some users have found success that way.
                Alternate Facebook account (if applicable): As a last resort (and if it complies with Meta’s policies), you could consider creating a new Facebook account solely for development, but ensure it’s fully verified and aged a bit before attempting dev registration.

                Hope this helps! You're definitely not alone—Meta’s account verification process can be a bit of a bottleneck for new devs.

                 

                 

                  um326313
                  New Participant
                  September 18, 2025

                  If we have to go through so many steps just to create a simple account, what are Facebook's developers doing? Are they playing games or something else? If they can't fix these issues, why are they wasting our time with this frustrating Meta experience?

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