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MetaStoreHelp
Community Manager
July 24, 2026

Wi-Fi Connectivity Issue on Meta Quest 2 After the Horizon v2.6 Update

  • July 24, 2026
  • 104 replies
  • 1802940 views

We're aware that some Quest 2 users are unable to connect to Wi-Fi after updating to Horizon v2.6. We've identified the cause, and a fix is now available.

To download the fix, temporarily connect your Quest 2 to a mobile hotspot and follow the steps below.

Before you begin: Using a mobile hotspot may use data from your mobile plan and could result in additional charges. Check your mobile plan before proceeding.

Steps:

  1. Turn on the mobile hotspot on your phone. Need help? See instructions for iPhone or Android. 
  2. On your Quest 2, go to Settings > Wi-Fi and connect to the mobile hotspot.
  3. Confirm that your headset is connected to the internet.
  4. Go to Settings > General > Software Update. For more help, see how to update your Meta Quest software.
  5. Check for the latest software update (v2.6 build dated July 24, 2026 or later).
  6. Apply the update.
  7. Your headset will restart and install the new software. This may take a few minutes.
  8. Once the update is complete, go to Settings > Wi-Fi.
  9. Select the Wi-Fi network you were previously connected to.
  10. Confirm that your headset connects successfully to your Wi-Fi network.

Thank you for your patience and for being part of the Meta community.

This topic has been closed for replies.

104 replies

New Participant
July 25, 2026

Thank you for making a fix so quickly. Even though I already did a factory reset... :(

New Participant
August 6, 2026

So after before the support team was aware this was a wide spread problem they told me to factory reset my device now my app on my phone shows the device says it’s not connected but my headset itself won’t let me scan for wifi and can’t use pairing code on my app through the phone cause it says it can’t be found called support team after they told me they don’t know buy a new one

Honored Contributor
August 6, 2026

GodsLoadedGun​ Have you ever heard of full stops?   "." This is one. Man, you made me breathless reading that. The last time I read such a long sentence was on Ulysses by James Joyce. 😁 

Seriously though, it doesn't sound like a fatal problem. Are you talking to a real support person or an AI? 

I've put a link to talk to a human support person at Meta below. Try the WhatsApp option, maybe someone can help you. 

Before you do that though try uninstalling and reinstalling the phone app. That could be causing the problem. Good luck! 🤞🤞🍀🍀 

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

 

Honored Contributor
July 25, 2026

If you have any friends I'm sure you can.. 

Choleni
Honored Contributor
July 25, 2026

bongabong.powermoto.2026​  this announcement is a step by step guide "how to resolve" it... just in case you've overlooked that.😉

Honored Contributor
July 25, 2026

You'll have to contact Meta Support directly. We can't help with specific account issues. 

New Participant
July 26, 2026

Yes

New Participant
July 26, 2026

The fix did work, but every so often it asks for internet a couple of times.  

Honored Contributor
July 27, 2026

What are you talking about? 😂 

New Participant
July 27, 2026

Thanks meta

New Participant
August 3, 2026

Thanks meta

New Participant
August 4, 2026

Thank I love 💕 that 

New Participant
July 27, 2026

Still can't connect to a personal hotspot either.  

Honored Contributor
August 2, 2026

DBrasco21​ Don't be fooled by someone calling themselves "internetsupport". There are no official Meta support staff here, just users. He may well be a scammer. Stay clear would be my advice. P. S. He only joined 3 hours ago, definitely a scammer. 

New Participant
July 27, 2026

Why dont you update the actual Quest Software Updater?!

This is ridiculous. When you all broke it the other day, it put my device in a bootloop and was forced to factory reset, now I cant even complete setup because when it gets where the Wifi screen would be, nothing loads. Cant connect Wifi using the phone app either. Doesnt matter if its 2.4/5ghz if there is a password or not. Nothing works.

New Participant
July 30, 2026

It looks good!