Developer Dashboard Feedback

After turning on two-factor authentication, I'm still not allowed to activate the developer account, I turned on two-factor authentication using a token generation app, I didn't use the phone number, I'd rather not use it.I am always redirected to the "Verify Your Oculus Developer Account" page with the "Configure two-factor authentication" section where the "set up" button is still present despite having already activated it.

How do I delete my organization

Hello,I am a UNITY Quest developer and wanted to ask a question.Is there a way where we can control the VR experience through screen cast from mobile? Like theres already a record and reset buttons while casting. Is it possible to provide a custom button where we can control the VR experience?Simple Example: Pressing a button where we can play a custom sound?Any advice on this would be appreciated. Thanks😊 

Hi - My analytics data hasn't updated since June 1 (4 days stale).  Typically, it updates for the previous day the next morning so this 4 day lag seems unusual; hence I wanted to log it.  Thanks!  Looking forward to Quest 3!!!!!!

I had my PC wiped and my keystore file didn't get backed up. What's the best solution to keep updating my app on App Lab, do I need to submit a need application?

BoneLab app will not load. Uninstalled and installed multiple times. Internet connection is fine.

Hello,I've been struggling to have my Rift S app Exero Vet released. Often times it appears as approved with "schedule release" grayed out. Currently, it says it has been released, but we cannot see it when we search the store. However, we seem to be able to go directly to it with a link. The release channels listed say "Production (Store) , ALPHA ". There is an app with the same name on the App Lab for the Quest 2, and we are ok with it being on the app lab. However, the Rift app is hard to get to people since they cannot find it. We don't know what to do. At one point support told us our app was "keys only," but we don't see anything in the review that would indicate that is the case or why that would be the case. Any suggestions would be greatly appreciated.  

What's the deal with the verification process for being able to upload Quest apps.  System can find my business record and web domain. But when I try to have it send me a verification code via email nothing ever arrives. Email is working fine. No code ever arrives. I've tried at least 20 times now.

Hey,I want to reapply for Oculus Start but my Application is pending since two years. Now that my games are more advanced, which I got feedback in my last E-mail two years ago, I want to reapply, but on the website it says there is still a pending Application.E-Mails are left unanswered.Is there anyone here that can help me?

The "Delete App" button is greyed out and when I hover over it a popup says "Approved applications cannot be deleted."Any suggestions would be appreciated.  It would be best to get these apps out of my Developer Dashboard.

Is there anyone else experiencing issues with submitting their compliance requirements in the developer dashboard? There was a Data Protection Assessment which was to be done on May 27th which we sent for submittance on the 26th but the submission stayed in draft mode regardless of how many times it was submitted. META showed with a popup that it had been acknowledged and would be reviewed but it seems as if it was not, leading to our application being removed from App Labs. If you have any similar experience, how did you solve your issue? 

Question: I am looking to develop an AR/VR website that allows users to capture body measurements (e.g., height and chest) and find clothing items that fit based on those measurements. I have outlined my requirements and would appreciate guidance on the technical implementation.Background:I want to create a website that combines augmented reality (AR) and virtual reality (VR) technologies to provide users with an immersive clothing fitting experience.The website needs to capture body measurements such as height and chest from users.Based on the captured measurements, the website should compare them with available clothing sizes to determine the best-fitting options.Specific requirements:What are the recommended AR/VR development tools and frameworks for this project?How can I integrate motion tracking to capture accurate body measurements?Which database system would be suitable for storing user measurements and clothing information?How can I implement the algorithms to compare body mea

Hello, we are developers of a VR app. When we tried to add a new Meta account email to our app's Release Channel on Oculus Developer (https://developer.oculus.com/), we got this message: "We couldn't find anyone with the Oculus email."This email is a newly-created Gmail that has just signed up for a Meta account on https://auth.meta.com/. This email is not a Facebook account.Did something went wrong, or is there a step missing? I thought by registering a Meta account, this email is already an Oculus account.

Yesterday I still saw analytics and suddenly it's saying that they can't show the data to me as there is less than 100 copies sold. How do you think I know when I have 100 copies sold if you hide the data from me, the developer.  Would be very nice to know if I have sold 20 copies or 80 copies.

Hi, I'm trying to upload a new build to the store channel of an app listing and I keep getting a very generic error message:  MessageGraphQL server responded with error 1675030: Error performing query.Error Code1675030Trace IDDcXFfdv1Op0Any indication as to why or what this error message indicates?

I listed two add-on items from the Platform Services Add-ons menu, but I needed to delete one of them. They're both "not in store". My only other choice is "Cancel" and when I select it the status becomes "Unavailable". However, when I access the products from the Unity SDK both items show up. Is there a way to permanently remove an item?

I am having issue uploading images to the Oculus App Lab App Submission > Assets section. I have consistently got an error that says “Unsupported Image Dimensions” while the dimensions/resolution have been verified multiple times. 

Hello everybody, I have a game live on App Lab, and I was just wondering if there was a way to move it to the Oculus Main Store, or if it strictly depends on the Meta Quest staff Thanks,Best

Hello,2 members of my team can't seem to create the Oculus Developer Account, they don't receive the verification code that would allow them the finalize the account. For some reason only those 2 email addresses are affected. Is there anything we can try to fix this ? Or is there someone I can contact to get this sorted out ?Thanks,Jeremie

I'm using unity 2021.3.23f1. I tried to solve this problem. I don't know how to solve it. I will be glad if it helps. I couldn't upload my app.

I try to submit application to Oculus store, but I get this error:Please resubmit with login credentials for a test account so your app's core experience may be reviewed.Can anyone help?

I'm not seeing new builds that have been successfully uploaded to subscribed channels or the production channel.

For about the past 5 days, our users from all organizations have not been receiving any updates on their subscribed applications, despite everything working smoothly before. Do you happen to have any insight as to what changes may have occurred on App Lab?

So I wanted to verify my org but I don't have such documents from the gorverment so I wanted to do an admin verification now I need to cancel the org verification to switch to an admin verification. How do I do that?

I released a new update on the alpha channel for my game. It has been in the Malware Review Test for about a whole 24 hours now.  Anyone else having this issue?