Developer Dashboard Feedback

Hi, my name is Ariel. I have been having issues trying to contact the Oculus Support Team. I have created two tickets in which they both got a response saying they were assigned to Oculus Submissions Team. It's been 2 months already and I haven’t received a response back. If anyone has some advice that would be great - I am still not sure if it’s an issue on my end. I appreciate the help!

Some of our customers have told us that they either cannot submit an app review after multiple tries (see picture) or that they have added a review but it does not appear (we also cannot see any on the developer board). We also found out that some of them are also unable to rate other apps. We are not sure if this problem is related to the new meta accounts, hopefully this can be solved soon. 

If we create a test user now, he/she will be in possession of a persistent item from the beginning.Spoiler (Highlight to read)Platform.IAP.GetViewerPurchases()Platform.IAP.GetViewerPurchases()to compare SKUs and verify possession.It is possible to test the payment flow using an account that is not a test user on the same device.However, it is not possible to test a successful payment because the payment will always fail with a general account.When not using a meta account, it was possible to create a test user and verify the payment flow.How can I now test the payment using a test account? 現在テストユーザーを作成した場合、初めから永続アイテムを所持している状態になります。Spoiler (Highlight to read)Platform.IAP.GetViewerPurchases()Platform.IAP.GetViewerPurchases()を使用し、SKUを比較すると確実に所持していることが確認されます。同じデバイスのテストユーザーではないアカウントを使用して決済フローをテストする事は可能です。しかし、一般のアカウントは決済は常に失敗する為、決済が正常に行われた場合のテストはできません。Metaアカウントを使用していない時はテストユーザーを作成し、決済フローをチェックする事が出来ました。現在でテストアカウントを使用して決済のテストを行う方法を教えてください。

Hi, we requested our game be free for users until the end of September when we launched a big update for Color Connect on the 21st September. This appears to have worked for the majority, however we have been contacted separately on numerous occasions by players that are still seeing the full price on the game. Apparently they reached out to Oculus support but were told to contact the developer i.e. us directly. We don't know how to fix this as I'm guessing it's an issue with the store page? It seems rather odd that this is happening for some users but not all. We would really appreciate a quick response as there are only 5 days left for players to download. We have also noticed that the marketing attribution tab is down om the dashboard. To coincide with our update launch we ran marketing campaigns on applab.db, altlab vr and sidequest along with all socials but we have absolutely no way to track this data and see what works and what doesn't. It's a real shame as we've spent a si

I am trying to test the logo/icon of my app on App Lab. I have released my app on the Alpha channel but I can only use the default cover photo. How can I change this image to the logo I have added in Unity.

I have submitted a game to PCVR, and it says submitted. And the empty circle is now on "approved".There is no review date.How do I know that my game will get a review? There is no clear indication what is going on?

Sorry if this is not the right area to post this.Is there an API for the developer dashboard? I want to be able to add users to the developer portal and add them to apps automatically when I am onboarding them. Thanks!

Hi there, I'm trying to integrate the new Meta Avatar system for my game. However my procedure of data check is taking forever for me. Has anyone ran into similar situations? Or if anyone at Meta saw this, can you please help/advise? Thanks! 

I'm working on a game with DLC. I'm trying to find out how much flexibility there is in setting prices and sales on the DLC.1.After publishing a game with DLC am I free to change the price of the DLC? If so can I do this through the dashboard or do I need to email store support? Any restrictions on this?2.Is there a way to put DLC's on sale? Or is the only way to be invited into a sale?

I made an app on the oculus developer console (developer.oculus.com) and uploaded an apk (version 0.1) to two release channels: production (LIVE) and ALPHA. First, I could not upload an apk (version 0.2) from the "Upload" button on the oculus developer hub (odh). So, I tried it from "ovr-platform-util.exe" commant directly and successfully uploaded it and updated the app (v0.1 -> v0.2). But now, I cannot upload an apk (version 0.3) with no errors (see below).  PS C:\Users\Matsumura\VADAX\apk> ovr-platform-util upload-quest-build --app-id xxxxxxxxxxxxxx --app-secret yyyyyyyyyyyyyyyyyyyyyyy --apk zzzzzzzzzzzzzz_v0.3.apk --channel LIVE Logs are written to: C:\Users\MATSUM~1\AppData\Local\Temp\oc_cli_5237330736364627_2022-08-17T23-45-38-317Z.log ************************************************************************* * Your copy of Oculus Platform Command Line Utility is old. * * Version 1.76.0.000001 has been released on Wed Jul 13 2022. * * Please

Hi, I want to verify my account to become a dev so I can sideload my Oculus quest 2, but when I go to dashboard.oculus/verify/ I only have to option to put in my credit card while the page says that it should be possible to activate my account with a phone number, I tried contacting oculus support but they advised me to contact the dev support.(Verify Your Oculus Developer AccountPlease verify your account with one of these two options:If you're an Oculus developer, you need to provide a payment method and/or phone number to help us establish your identity. If you remove this information, your account will no longer be verified.)

I created a developer account today, and it's asking me to verify with credit card or mobile number.  When I click Add next to mobile number, I'm brought to facebook, where it says I already have a verified mobile number.  There's no Continue or Accept button.  When I log out and log in to facebook and oculus developer again, I get the same verify message.   I tried support today, who spent nearly 10 minutes looking into it before suggesting I contact developer support.  When I click the Contact Us button on the developer support page, I get a pop-up that says "Please Create a Developer Organization".  When I click that, I'm brought to the same "Verify Your Oculus Developer Account" page.  Honestly I'm surprised it allowed me into the forums, I'm sure when I click post I'll be brought back to the "Verify Your Oculus Developer Account" page again.

I am logging in from multiple computers to my Developer Dashboard, and now it's already the second time that my account gets blacklisted (for this reason I assume) and I cannot access it anymore. Trying to access the developer dashboard results in an error message for a split second and then the page only displaying white:  An Error Occurred! MessageGraphQL server responded with error 1675004: Unknown error Error Code1675004 Trace IDF/Vmo2tX6Vh This seems to be the same error facebook prompts when they block an account for 'suspicious behavior'. Last time it took more than 24 hours before I could access the developer dashboard again and I can't even submit a support ticket or logout from my account because the whole https://developer.oculus.com/ subdomain generates this error and just stays white. Can someone A: Help me how I can access my developer dash again without having to wait 24 hoursB: Fix this problem so that it doesn't happen

Hello, I have using Unity 2019.4.1f1 version and ovr plugin 1.52.1 . i have build a alpha version, upload it via website and fill all terms . you can see all green ticks. my problem is when i try "Submit to store" i get this error. Any suggestion?

Hello there. so i have got a story driven game in the works for Oculus quest platform. I am planning to put up a free demo so that people can try it out. Now the demo wont be a beta, but just the first few levels of the game. I would like to release the demo first and then the full paid version of the game after 2-3 months. How can I do this? All I see in the release channels are alpha, beta, RC and production platform.

Hey oculus, when I try to go into the developer hub and setup my oculus quest two to it via Bluetooth, the window just goes completely white.oculus developer hub white screen

Hello, I would like to know if I enable cloud backup service for my application, whether the user can use the application normally during the automatic backup of the application. Or does the app force close until the backup is complete?

Can someone advise how to overcome this unusual review response from our app?   Our app is designed to control a line of educational robot products. The robots have a camera and servos, arms, legs, etc. The Oculus app allows the user to view what the robot sees, move the robot with their hands, and the robot will mimic their movements. This allows visual programming and remote telepresence to prepare children for a futuristic workforce where humans and robots work together. However, our app is denied by the review process because it requires a robot product. How can we work around this to allow the app to be accepted? Unfortunately, it took many months to receive a FAILED review. Meanwhile, millions of students across 70 countries who use our robot products are now denied this educational experience. Any recommendations are welcome - thank you.  

Hello. I recently have published app in applab. At first day or two I was able to see selling statistics. But now I can't.It says that I must have more than 100 copies sold.But for me it's important. Not everyone can get 100+ sells at start. But it's important to know. Just to understand what we do right or wrong...

Hi, When I click Analytics in the developer dashboard I get this message:"This data isn't available because your app has less than 100 lifetime copies sold." According to other analytics we have we can see that more than 100 players have played the game. This is an Oculus Quest game on App Lab. Why is is not showing up? Thanks,Jonas

Hi, I experience a problem with the 'Malware Review Test Running'. I'm working on my game and I've been uploading new builds.  But the 'Malware Review Test' never finishes. It even adds a new test after a while.  It's been so bad that 1 build that I've uploaded about 5 days ago still has tests running. To the point that I cannot even view the test status view of that build anymore because it gives an error saying: 'Please reduce the amount of data you're asking for, then retry your request' Is this a global problem? Or maybe a problem with my game specifically? I'm scheduling a release soon and this is blocking that at the moment. Thank you in advance!

I keep getting the same message because of an unresolved problem for over a month.One week left. Your application, My App Name, on Oculus Rift will lose access to Oculus platform features in 7 days if action is not taken. Losing access to platform features may impact app functionality for existing users.  However, Submit Data Use Checkup Request Error still occurs in Data Use Checkup. An Error Occurred!Message : GraphQL server responded with error 1675030: Error performing query.Error Code: 1675030Trace ID: AU+ut763Vlz I thought it was simply a temporary problem with the server and tried countless times, but it was not resolved, and there is no time now.

I have not been able to reply to user reviews for the last weeks in my Dashboard. When submitting my reply I receive this error message: Message GraphQL server responded with error 1357006: We're having trouble with completing your request. Please try again. Error Code 1357006 Trace ID GHVHr2vjyyF 

Is there a server API for destinations, similar to the leaderboards server API? My team needs to create a lot of leaderboards and want to enable the destination deep linking feature for each of them, but given the number that we need to create it will be very cumbersome to have to create each destination in the dashboard. Being able to write our own script that can create many destinations would be very useful, similar to what we are capable of doing using the leaderboards server API.