Developer Dashboard Feedback

Hi! My team's code implements ovr_User_GetOrgScopedID using the id we receive from ovr_User_GetLoggedInUser. These calls have been working as expected through our qa cycles. However, we recently decided we needed to group two of our apps in the occulus dashboard's Platform Services, so they could share achievements between them. Once the apps are grouped, ovr_User_GetOrgScopedID returns the following error: {"error":{"message":"Unsupported get request. Object with ID '<omitted for the forum>' does not exist, cannot be loaded due to missing permissions, or does not support this This is 100% reproducible. Once we ungroup the apps in the dashboard, we no longer see the error. Has anyone else seen this? Any advice on how to deal with the situation is greatly appreciated.  

Hi Everyone!   I use Figma for creating our submission assets and I have taken the time to lay out the assets required in a figma community file.   Hopefully this helps a fellow figma user!   https://www.figma.com/community/file/1009572102642443544/Oculus-Developer-Assets

I recently purchased an oculus and have now seen a yellow spot on the screen. I was reading comments and it’s due to sun exposure, I would find the valid if I had taken it out of my apartment. I’ve only used it a handful of times and when not being used it it stored in a tv stand. This was a very expensive purchase for it to be having issues is there anyone who can help me

I'm trying to download the ADB drivers for the quest 2, when I go to the Oculus website the download button isn't showing up. 

Hey all. Im trying to sign up for Oculus Developer account but whenever I try to log in with my Facebook account, it says'Continue as Undefined'.Everytime I try to login, it loads the page as if it was loading a new page, and never does anything.Somehow I managed to sign up for the forums, but no matter what I try i cant make a developer account.I have an Oculus account and a facebook account and the developer page wont link with either.If anybody from the support team could assist me I would be happy to send pictures and videos of the process.

Hello, I'm developing oculus app.I want to use oculus logo in my promotion video. but I cannot found official oculus logo files (like ai, png, jpg)how can I found this? thank you.

Hi, I have an old Oculus Developer Account but I can't access it. I can't receive the validation number. I no longer have access to old email and I cannot see the validation number. How can I do it? I'm writing it in this forum because I can't find an oculus contact email 😅 ¡Thanks!

I'm not clear on what my Gear VR users should expect if I change my existing app to support only Go moving forward. We would do this because of upgrading the SDK suite / integration from version 1.41 or lower to 1.42 or higher within the Unity project. As Oculus no longer officially supports the platform, we need to follow suit at some point or be stuck with an old SDK for too long. This is okay, given our small population of Gear users. However, we'd like to let them know in advance what will happen, and I really don't know for certain from the information seen thus far. The official announcement only clarified perhaps the most obvious points (I can't post links yet, but it was November 7, 2019 "Gear VR App Development no Longer Supported From Oculus SDK Suite 1.42 and Future Versions").The current build on our STORE channel is Gear compatible. At some point we would update with one produced with a newer SDK, which will not be Gear compatible (Go only). Has anyone else done this alrea

Anyone know how to get rid of this error? I tried clearing cache and rebooting relogging in and it keeps coming back. Network request encountered error HTTP HTTP_TRANSPORT_ERROR: 

Last several days my Quest wouldn't load the Store. Just says 'Oops. Nothing to Show here'. But it still had all my games. Now, it looks like I have the new colored icons, but in Settings it still says version 29. More importantly, all my games are gone! The only apps are 'Settings' and 'Files', as well as 2 of my own UE4 apps. The Explore button gives 'Sorry, something went wrong'. The 'People' button brings up no one. When I launch one of my own apps made from UE, when I quit, I see the old panel without the colors. It almost seems my headset it between the 2 versions. 

In John Carmack's app review of Space Shooter he says: For anything vaguely arcade game like, having shared scoreboards will add value. Having daily and weekly resets, as well as the all-time-high (since last behavior changing update) list will allow more people to experience being on them. Is there a way to set a leaderboard to automatically reset on a daily or weekly basis? Thanks, Andrew

Hi My game for Quest got approved and it says it's published already for a week. But when I go into the store and search for it "Dogfight Elite" nothing shows up. If I go directly to the game link: https://www.oculus.com/experiences/quest/3881629141886138/It shows and says that the app is still on App Lab and basically in beta or review or whatever. How do I actually get the game out to the world? What else is needed? 

Hi allProbably a stupid question, but I was hoping I could just add a video of my game, hit save, and the page would be updated, but it seems not to be the case.My game is already published on AppLab, with screenshots (ofc), but I never got round to adding a video.Do I need to press "Submit" again? If so, how long might that take to update and will my game still be available whilst it's being reviewed?I was only going to put up a very basic vid that I made in 20 minutes this morning, so if it's going to take some time, I'll wait and make a decent one!Cheers!Ric  

I'm sure it's tricky creating a negative space but myself and several friends have huge wide open basements but have support beams. Any attempt to draw around them fills the void in. Need just a 2 ft circle to avoid punching solid steel...again.

    I am trying to submit a higher version of my app but I get the following error:"The current highest version code of this app is 11000, but an APK with version code 11201 has been submitted. (..) Rebuild your APK with a version code 11001 or higher and resubmit"Why I am getting this error? The APK with version code 11201 is higher than the previous one 11000.   Thanks in advance for your help.Guiomar

Good day for you, if it's a good day at all:(I'm a developer, programming in Unity3D 2019.3.8f1 and use Oculus Rift S and appropriate software from Oculus. Some days back, when I receive another UNNECESSARY AUTOMATIC update (which I can't OFF) of Software "Oculus" I had trouble: when I stop using the left controller and he rest about 3-5 seconds he went to sleep mode (as I undestood) AND AXIS1D NOT WORKING ON ANOTHER RIGHT controller. BEFORE update everything works well. In my app I must attach left controller to rack for a positioning GameObject in VR and use only right controller, but it is impossible to do so because the Axis1D button does not respond at all. Using the system becomes impossible for development one-controllers game. Has anyone faced such problem? Thanks

Hello,I have a question about the guardian boundary setting.How the oculus save/remember the guardian boundary setting?+ There should be a certain threshold that decides 'This environment was same as previous or not.'I want to know how oculus compares the previous/current environment and judge whether they are identical or not.Is there any open source/code/document related to this issue?Thanks.

When submitting an app to the app lab, do I need to enter payment information, bank information, etc. even if I do not plan to charge?

Hello,  I'm trying to upload an apk to the store for the Quest but I'm always getting a message "Platform abandoned" (translated from French) :I tried to modify the manifest to get around that but no change in the signature seems to do the trick... Also, as an information in case of interest, my app is also referenced as for "mobile phone" but I don't know why it went this way (it is intended for the Quest), neither how to change that...Anyone knows what that means and what parameter I should change to get over that error ?Thanks for you help.

I am trying to get my Quest2 to update to anything other then v23 - even trying to force it sideloading doesn't seem to work. I have factory reset, tried a number of things - turned on automatic update turned off automatic updates.I think it is pretty hard to test user bugs when you get a bug on a particular version of the software and your headset is stuck on some other version. There should at least be a way for developers with a game on the store to be able to install a particular version of the software. if you aren't going to have everyone on the same version that is. Any suggestions on how to get this thing to update? - it is a quest2 dev kit. 

Hi, Our app was approved on App Lab and is now live, but we only want to release it on 5/5/21 - does anyone know how I can pause it until then? Can't seem to find any controls for that on the dashboard. Thank you. 

so when I installed the tools it worked but I accidently clicked uninstall but now it wont reinstall 

Hi - I am studying for a PhD and have a question....I've created a draft VR file in Quill and have uploaded it onto my Oculus Media Studio to view in draft format. I don't wish to publish it. I would like to share the VR draft with my supervisors, so they can view it remotely on their own Quest headset. I've created one supervisor as an 'admin' in the developer members section. Does this mean that they will automatically be able to see my library? If not, how do I share my file? Thanks in advance   

Hi, I'm having a problem that I cannot submit my app to App Lab even though it says "All items are ready to be submitted". This is the error message when I click the Submit to Store button"An Error Occurred!MessageGraphQL server responded with error 1357010: Something went wrong. We're working on getting it fixed as soon as we can.Error Code1357010Trace IDFPU3ZC4Sw6Z " I've been having this problem for over a month and don't know what to do next. Please help me! Thank you! 

Hi, I had an app developed for oculus go using Native Android and Oculus(NO Unity or Unreal). as on the page:https://developer.oculus.com/documentation/native/android/mobile-studio-setup-android/ What changes should i do to the app to make it work on quest?(it is a 3dof  experienceand I want it to remain as 3dof but run in quest 2)