Developer Dashboard Feedback

We are getting "The package uses Google Mobile Services, which is not supported on this device" error for Oculus GO.Our project is on Unity 5.6.6f2.We are using Game Analytics v.3.10.0.I found that Game Analytics native android classes reference some com.google.android.gms.ads.idetifier classes.But I don't know how to resolve this problem.Can anyone help me?

Hello,We have generated more than x.xxx$ in sales for our game Old Hag effect, but after more than 6 months we still didn't receive payment from Oculus.I've tried to contact themthrough Facebook Monetizers support and each month theysaid that we should receive commisions at the end of month, and than we got same message that they will look into issue after I complain that another month passed without payment.Can you tell me what can I do? Looks very unprofessional.

When i open the developer dashboard the page is blank and i see nothing

I am uploading apk and obb of size about 1.7 gb using command line utility.Frequently getting error while uploading assets.Error is-"A server error occurred.The request will be retried".Can anyone help me with this?

How can we unpublish our app?Could you help us?

Is there a way to manually remove your app from the store?We have a trial version and I'd like to analyze sales with the trial version in the store vs not in the store.Thanks

I've been researching this topic a bit and it seems like there are few options, but it is definitely possible.1. Easiest integration, by far, would be to use the Stereolabs ZED, mounted away from the headset instead of on the face of the Oculus.2. Another option may be the Insta360 Pro/Pro2. Their support has suggested that the video stream would be available through the IP address of the camera on the local network. I have little to no experience with streaming video and the programming required, or streaming video via IP address.Anybody else know of cameras with this type of capability? Vuze+ VR camera has live stream, but requires internet to stream through an RTMP server. 

We have a problem with our application Storm Hockey VR. When we published the application we made a mistake - the application was published for free and the only in-game item cost $0.01 for a long time because we forgot to change the test price to release price.Therefore we want to republish the application with new name, delete in-game item and set the application paid.Can we do that? Could you offer some solutions of our problem if we cannot?Thanks.

Hello,I'm trying to add a colleague to my organization but I see the same error message every time - "We couldn't find anyone with that Oculus ID".She has logged in to her Oculus Go with the same email address that I'm using to add her to the org, but I'm not sure why it won't recognize her. Please let me know where I'm going wrong. I can provide more info if required.Thanks!

Getting warnings from the mobile upload dashboard about permissions and I don't know how to debug this issue.When I upload a new APK to the mobile build dashboard, the verification takes hours. The Test Status column displays "Complete" in blue, but below it is the yellow text "There were warnings while testing your binary, please visit the Test Results Page". When I click on the drop-down and select Show Test Results, I am shown a report with green checkmarks for everything except "Additional Validation Test Results", with a red X icon next to "Compatibility Tests".The only message displayed is "Compatibility Tests" "Oculus Go" and "This app uses permission(s) that are not compatible with this device." This is unhelpful as it does not tell me which permissions it thinks my app is requesting. My AndroidManifest.xml file is exactly the same as the manifest file of a previous APK build that did not have this issue, so I'm not sure how to diagnose this.I'm building this project in Unity 2

Hi, can you please tell me how to remove an app from the store?I can't find the option anywhere in the developer dashboard.Thank for the help.

LibraryCacheEventListener: Install failed for {package_name}: Update failed, caused by failure in ApkUpdateInfo{id=21, package=package_name, update_type=FULL_APK, state_str=FAILED, failure_code=9, extras=ApkUpdateExtras{data={error_code=99, Where do i get more information regarding the error message?

 We keep getting this error when uploading new builds to various channels.Any idea what this might be? (Google doesn't return anything useful)Tested in various browsers across various PCs

We have a problem many days trying tpo get the "App Secret" of our app, looking the code we found this error:The button seems to be disabled when looking into the web code.We need get the App Secret code to submit our apk using CLI. Right now it's imposible!Is there an email (or even phone number) support we can contact with?

hi, when I upload my apk, I get the following errors? any suggestions please, is this fixed in the player settings?thanks, andy

After pressing "See Current Secret"  the page ask you for your password for security reasons. So I write it and press "Submit" and it just keeps there processing something. No message errors you just get an endless circle rotating in the "Submit" button and that's it.So I can't get the App Secret.I always enter to the developer page using my Facebook account so I suposse the password I have to enter is my Facebook one, isn`t it?Thanks,Jocyf

Hey Guys,I am very new to unity and am building a VR app for Oculus Go. I want to pick and move the object by pointing the ray from the controller on the object and then picking or releasing it by pressing the trigger button. I want the object to stay fixed at the end of the ray's position rather than coming suddenly onto the controller. If anyone could point me in a right direction or help me with this, I would greatly appreciate it!Thanks in advance.

Hello I am working on a VR experience in unreal that I want to workin the Oculus Go. I can't get development mode on my phone active.I have made a organization with no effect on activating dev mode.I have tried making more organizations to try to get it to work with no luck. Should I delete my account and start all over as the organizations can't be deleted.Does Oculus have any development support? as I triedsupport@oculusvr.comand they just sent me back to development main page.

Hi everyone!I have uploaded my app to alpha and beta channels for Oculus Go. Then I added another account as "Developer" role. Then I run my Oculus go linked to Developer account, switch to "developer" home view. After that I see the application, but it is not available.It said me this message like this : "This app is not availbe for install. It's available only for testers and developers!"But I use developer account!!!How to make beta test, like TestFlight on ios, but for Oculus Go.Thanks for help!!!

cant save my payment info beacause it say that my birthday is no valid

Hello!     I just recently released my first VR game on the Oculus Store, Liberty Lane!It's going pretty well, but I did have a question: when I check out the Entitlements for they day, I keep seeing things like "Oculus Employee Offer" and "Press Offer."  I think the Oculus Employee is pretty self explanatory, but today, two Press Entitlements have happened, I'm just curious what that even means? Thanks,Ian Sharar

Hi, when we uploaded our latest build to the dashboard on Tuesday, the tests seemed to get stuck, saying "Running" for a whole day. I assumed the test process had broken, and tried uploading the build again, hoping the restart would fix it, but got the same result. To prove the problem wasn't at our end, I also tried uploading an older build, which had worked before, but got the same result. It seems we can no longer upload anything successfully?We have had our app released on Oculus early access since June, and we haven't seen this problem before.

Hello,We are currently releasing the alpha version of the virtual multi-screen control system software.With this software, screens from external USB cameras can be output to a virtual space in oculus and can be controlled by keyboard interface.For more information, please refer to the manual.Please download the setup file from the link below and share a lot of experience.Download Link Thank you.

Hello, do you plan some notification (by email for example) for user, when I answer to app review? And another notification for developer, when user change something in the review? It would be very useful for both users and developer. Same thing is working on the Play Store. Now players don't know, that their problem was fixed etc.

HiI don't underdtand how to use ovr-platform-util with mac. When trying to execute it on Terminal, all I get is permission denied. I have a 1,8 giga app to upload for a client test and It seems CLI is the only way to do it now. Please help me.Thanks Gilles