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franky_fun1's avatar
franky_fun1
Honored Guest
24 days ago
Solved

Oculus Quest 1. Lost Account, Games and Money!

Hi there,

I’m hoping someone here can point me in the right direction. The other day I decided to revisit some games I had purchased on my Quest 1, only to discover that my account is now unusable. After the account migration, it appears to have completely disappeared, all the games and apps I bought are gone, along with the money I spent on them.

I’ve tried to contact support, but I haven’t been able to get any access to it. It feels particularly frustrating given that Meta has stopped supporting Quest 1 users, which makes it difficult not to wonder whether this situation is being overlooked because resolving it could involve significant refunds.

When I originally purchased these games, there was nothing in the policy stating that my account could effectively be deleted or that I could permanently lose access to purchases. From my perspective, it feels as though I’ve paid for content that has simply been taken away.

This situation is extremely frustrating, and I genuinely don’t understand why this would happen to paying customers. If anyone knows how I might recover these games on another account, or alternatively how to pursue refunds for them, I would greatly appreciate any guidance.

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