Forum Discussion

YakBearded's avatar
YakBearded
Explorer
2 years ago

We noticed something unusual and for your security, this request couldn't be completed.

Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support. 

(It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions)

Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support.

Message I get.

We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.

can't make purchases
Meta Account
Meta Quest
Payment Method
store issue

56 Replies

  • Oriam2018's avatar
    Oriam2018
    Honored Guest
    2 years ago

    Same problem here. And it's bothering me bc the sale for the game ends tomorrow. 

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 years ago

    Hey there, YakBearded! We couldn't help but notice that you were having some difficulties making purchases within your headset. We'd love to help you get back on the right track! We understand that you've been in contact with our support team, so we kindly ask that you send us a PM so that we can gather some account details and take a deeper dive into things for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be patiently waiting to hear from you!

    • princetondagoat's avatar
      princetondagoat
      Honored Guest
      2 years ago

      Can you tell me how to buy stuff when it says "We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed."

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        2 years ago

        Hi princetondagoat. We understand that you are having issues making purchases. We know this is getting in the way of you playing the games you love in the wondrous world of virtual reality; not to worry. We are happy to dive deeper into things for you. If you could send us a private message with your account information, we would be happy to assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Talk soon!

    • Glopez2014's avatar
      Glopez2014
      Honored Guest
      4 months ago

      I need assistance because it says the same thing for me and idk why

       

       

    • dinz.45882's avatar
      dinz.45882
      Honored Guest
      4 months ago

      I have been facing this problem for a while and I have not been able to solve it nor pay a monthly subscription to Meta because the payment is disabled in my account. Can you solve the problem?

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 years ago

    Hiya, YakBearded! We just wanted to check back in with you. Please follow the steps above to send us a PM if you're still in need of some assistance, and we'll be more than happy to help! We'll be looking forward to your message! 

  • TheRareClockwork's avatar
    TheRareClockwork
    Honored Guest
    2 years ago

    Yeah so I've been having the same problem I just gave my credit card to my alt account I sent 65 bucks to it threw meta cash but know I'm having this issue because I wanted to buy something for scary baboon and of course it said this someone help it's good to say I'm not alone

     

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey there, @TheRareClockwork. Being able to use your preferred payment method is pretty important. We would be happy to look into your issues further and see what we can do to help. Please send us a direct message by clicking our profile name and visiting our Profile Page, then clicking "Send a message" so that we can get the information we need to investigate further.

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey again, @TheRareClockwork! We wanted to reach out and let you know that we are here to help however we can. You can reach out to us at any time in the future, and we would be happy to assist further if you are still having issues. Just let us know!

      • PtNick's avatar
        PtNick
        Explorer
        5 months ago

        I'm having the same issue an my ticket had been open for 3 weeks now 

  • princetondagoat's avatar
    princetondagoat
    Honored Guest
    2 years ago

    Yes the same message "We noticed something unusual and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.". I've been trying to figure out something to buy stuff, but I can't.

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 years ago

    Hello again, princetondagoat! We just wanted to check in and make sure everything is going okay. If you still need help with this, please reach out using the steps in our last message to contact us privately. We are happy to continue helping however we can!​

    • MrScottBull's avatar
      MrScottBull
      Adventurer
      9 months ago

      I got straight onto support about it and whilst it took a while, I think they eventually sorted it as I was able to purchase a few bits of content since then.

      Try with them and hopefully they'll get things moving.