Forum Discussion

sourav.digidrub's avatar
4 months ago
Solved

Not receiving 2FA codes on Sms

I'm experiencing a persistent issue trying to access my Meta account—the one I use with my headset. Every time I attempt to log in, I'm prompted for a 2-factor authentication (2FA) code (OTP), but I never receive the code on my phone, I don't have the recovery codes as well. I've exhausted all troubleshooting: attempting login from different devices, browsers, and networks. To rule out problems with my number, I tested receiving OTPs from other, non-Meta services, and those arrive instantly—so the issue is clearly on Meta's side. I even tried accessing my account via the account center with Facebook and Instagram, but still hit the same 2FA roadblock. What makes this even more frustrating is the lack of support: live chat appears to be gone, and posting here requires being logged in. How are users locked out supposed to get help? I had to make a brand new Meta account just to raise this issue. There needs to be an open channel for locked-out users who can’t get through 2FA. Please advise on next steps for recovering access.

6 Replies

  • Thankyou for the reply,
    I did go to the get support option, but they are asking me for my info to verify it's my account which i have provided as per my knowledge. But they are saying i am giving wrong information, and they can't help me, although i have rechecked the information from my meta quest device where i am already logged in.

    My issue still persists, and they are not ablet to help me. What do i do now?

    • Choleni's avatar
      Choleni
      MVP

      Sorry to hear that🙁

      I don't know what you can do, if the the info doesn't match.                                                        Only support can help with account issues.

      What did they ask for.....serial number and email address?

  • Thankyou for you help Choleni.The issue got solved today.
     I actually thought of trying again today, and the chat agent i talked to today was very helpful. He asked me questions with instructions on where i could find the answers to them, and to my surprise i gave him the exact details i gave to the previous agent and although the previous agent kept on telling me that my information was wrong, this person verified the information in a single go, and solved the issue for me.
    So it was an issue with the agent who talked to me first and not my information.

    Thanks again. 

    • Choleni's avatar
      Choleni
      MVP

      Oh my goodness.... good you tried it again👍

      Glad this could be solved.

    • Maccyb123's avatar
      Maccyb123
      Expert Trustee

      Glad you got it fixed. Just goes to show not every Meta rep is the same .  Choleni is a great source for advice.