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souravdigidrub
New Participant
August 12, 2025
Solved

Not receiving 2FA codes on Sms

  • August 12, 2025
  • 6 replies
  • 2081 views

I'm experiencing a persistent issue trying to access my Meta account—the one I use with my headset. Every time I attempt to log in, I'm prompted for a 2-factor authentication (2FA) code (OTP), but I never receive the code on my phone, I don't have the recovery codes as well. I've exhausted all troubleshooting: attempting login from different devices, browsers, and networks. To rule out problems with my number, I tested receiving OTPs from other, non-Meta services, and those arrive instantly—so the issue is clearly on Meta's side. I even tried accessing my account via the account center with Facebook and Instagram, but still hit the same 2FA roadblock. What makes this even more frustrating is the lack of support: live chat appears to be gone, and posting here requires being logged in. How are users locked out supposed to get help? I had to make a brand new Meta account just to raise this issue. There needs to be an open channel for locked-out users who can’t get through 2FA. Please advise on next steps for recovering access.

    Best answer by Choleni

    Hi sourav.digidrub​ 🙂

    you can reach out to support via email, chat or whatsapp here:

    Get support | Meta Store

    Or send a PM MetaStoreHelp​  here in the forum.

    Click on their name, then click the "message" button.

     

    6 replies

    Choleni
    CholeniAnswer
    Honored Contributor
    August 12, 2025

    Hi sourav.digidrub​ 🙂

    you can reach out to support via email, chat or whatsapp here:

    Get support | Meta Store

    Or send a PM MetaStoreHelp​  here in the forum.

    Click on their name, then click the "message" button.

     

      souravdigidrubAuthor
      New Participant
      August 18, 2025

      Thankyou for the reply,
      I did go to the get support option, but they are asking me for my info to verify it's my account which i have provided as per my knowledge. But they are saying i am giving wrong information, and they can't help me, although i have rechecked the information from my meta quest device where i am already logged in.

      My issue still persists, and they are not ablet to help me. What do i do now?

      Choleni
      Choleni
      Honored Contributor
      August 18, 2025

      Sorry to hear that🙁

      I don't know what you can do, if the the info doesn't match.                                                        Only support can help with account issues.

      What did they ask for.....serial number and email address?

      souravdigidrubAuthor
      New Participant
      August 18, 2025

      Thankyou for you help Choleni.The issue got solved today.
       I actually thought of trying again today, and the chat agent i talked to today was very helpful. He asked me questions with instructions on where i could find the answers to them, and to my surprise i gave him the exact details i gave to the previous agent and although the previous agent kept on telling me that my information was wrong, this person verified the information in a single go, and solved the issue for me.
      So it was an issue with the agent who talked to me first and not my information.

      Thanks again. 

        Choleni
        Choleni
        Honored Contributor
        August 18, 2025

        Oh my goodness.... good you tried it again👍

        Glad this could be solved.

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