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lyric0123
lyric0123
New Participant
June 28, 2026
Question

Advanced Replacement Delay: Paid $222.38, No Shipment or Return Label for 7 Days.

  • June 28, 2026
  • 5 replies
  • 144 views

Hi everyone, 

On June 22, I opted for an Advanced Replacement for my faulty Meta Quest 3 and paid $222.38 so a replacement would ship out right away. Meta took my money immediately, but it has been 7 days and nothing has shipped, nor have I received a return shipping label for my broken unit. 

Every time I contact standard chat support, they tell me they have no information and are just "working on it." I am incredibly frustrated as my funds are gone but my replacement is completely stuck.

5 replies

Maccyb123
Honored Contributor
June 28, 2026

Firstly for your own security please edit your post and remove your case number details from it. This is an open unsecured public forum for users. Nobody can escalate for you.. The Community Managers are not Meta employees either. We can only offer user  help on issues with headsets. 

However, maybe you would like to talk to a Meta support person directly rather than getting AI generated responses. 

Here is a link with some options to talk to a real person. Good luck.....and don't forget to remove the case number. 

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

 

 

    lyric0123
    lyric0123Author
    New Participant
    June 28, 2026

    Okay, thank you, thats just what Google recommended, .. . to leave my case # in the forum so a Meta higher up tier may see it and move it up in the chain. And yea i keep getting no where with live agents in the chat here. They literally tell me NOTHING. And say "we are trying to figure it out and well let you know when we know, here is your ticket # , is there anything else i can help you with today?" .....like are you serious right now 😡 , and one auctally had the nerve to literally just end the chat in mid convo as i was typing asking a question. I cant do this much longer with this horrible company service. 

      Choleni
      Choleni
      Honored Contributor
      June 28, 2026

      Hi lyric0123​ 🙂

      Be persistent, like this guy.

      My Quest Pro Nightmare: Meta Support Canceled My RMA After Two Months of Silence | Meta Community Forums - 1367885

      You might find some tips - and some fun😂 - how to deal with support in that thread.

       

        lyric0123
        lyric0123Author
        New Participant
        June 28, 2026

        Thanks bud 💙 ill check your link out riiiiight now pronto ‼️‼️

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