New Participant

Question

Cannot setup child account

19 replies
1979 views

I have setup my parent account etc.

I'm trying to setup my 11 year old, have provided the correct DOB and username.

Next page it requests a payment method to confirm I'm an adult.

I have tried 4 different cards and it will not accept any of them.

I'm in the UK.

Trying to get the headset ready to go for Xmas day!

Is there another verification route?

Help please.

Thanks

Choleni

Honored Contributor

Hi DeimosHunts 🙂

Have you tried adding your payment method on the web page instead of the app? Tab on "payment method" on the left bar.

https://secure.oculus.com/my/profile/

A few days ago, a user found an interesting solution to this – unfortunately common – problem.

He was able to add a payment method using the headset

Unable to add payment method | Meta Community Forums - 1358209

If nothing helps, reach out to support via email, chat or WhatsApp HERE

D

DeimosHuntsAuthor

New Participant

Thanks

The issue isn't setting up a payment method on my account. I can do that without issue.

The issue is proving that I'm an adult when setting up a child account.

After entering the child's age and username etc.

It request I enter card details to prove I'm an adult it's at this point it fails.

There is no other option to prove my age to get past this point.

Tried it on phone, horizon app, computer and within headset.

All fail.

Choleni

Honored Contributor

I see.... the help page says there is also the option to verify by ID.

Confirm that you're a parent or guardian for a child's Meta account

Talk to support....I gave you the link in my first post.

steve40

Honored Contributor

Usually, it uses the existing credit card (if you have already added one) and charges 99 cents to it. It takes about 3 days to verify the card and, in the meantime, you will simply get a vague "something went wrong" message until the bank has cleared and refunded the 99 cents.

Choleni

Honored Contributor

Yeah, that might be the issue, since he just set up his account.

Must be complicated to give out a message like "wait for the verification of your card"

instead of "something went wrong"🙄

D

DeimosHuntsAuthor

New Participant

Thank you both, fingers crossed it works before Xmas day.

Worryingly I spent an hour on whatsapp with support, confirming I'd already done everything they suggested, and not once did they mention this.

Bit of a shambolic system, surely there must be a way of verifying there and then rather than wait 3 days following a misleading message!

Choleni

Honored Contributor

DeimosHunts

DeimosHunts wrote:
Worryingly I spent an hour on whatsapp with support, confirming I'd already done everything they suggested, and not once did they mention this.

Yeah, it's not good, they should know about that and be able to tell you.🙁

steve_40 has experience with child accounts..... I think he nailed the issue.👍

I'll keep my fingers crossed for you and your child.🎄🙂

K

keithsmontoya

Participant

It seems that the system does not always process children's account settings correctly. Errors appear without explanation, and the instructions seem too general. This makes it difficult to understand whether the problem lies in regional restrictions, age rules, or the service itself.

D

DeimosHuntsAuthor

New Participant

Thank you all.

Support were able to do something in the background and I was able to finally setup my child accounts.

It's a Christmas miracle 🙌.

Merry Christmas everyone!