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Viking27540
Inspiring
December 19, 2025
Solved

Unable to add payment method

  • December 19, 2025
  • 9 replies
  • 838 views

Unable to add payment method. Cards declined. PayPal declined. Checked with the bank, no problem. Checked with PayPal, no problem... the problem is with Meta... Meta is not responding to the problem.

    Best answer by Viking27540

    Thanks, everyone. Thanks to you, Meta responded. I solved the problem by avoiding Chrome and accessing the Meta Horizon website directly from my headset. I was able to enable PayPal... Thanks again...👍

    9 replies

    Viking27540Author
    Inspiring
    December 19, 2025

     

    Here's the email address that worked for me in France to contact Meta's support: support.metamail.com

    I searched on Google for ages without finding anything...

    Thanks again to Choleni...

      Choleni
      Choleni
      Honored Contributor
      December 20, 2025

        Viking27540​  You can get to that email through the help page......tab

      - Get support

      - Order, deliveries and returns, payments

      - My issue is not listed here   ..... and there you are😉

      Choleni
      Choleni
      Honored Contributor
      December 19, 2025

      Hi Viking27540​ 🙂

      send messages through the store is sending a bug report. Nobody ever get a reply to a bug report....they are just to let Meta know "something is wrong", not for giving support to you.

      If you want talk to support via email, chat or WhatsApp go HERE

      You can try adding your payment methods using the Meta web page instead of the app, or by using  a different browser, before contacting support.  Maybe it'll work, but probably not🙁

      Unfortunately, it's a common issue and sometimes it takes a while until it's resolved.

      Some users found a workaround by creating a second account and use this one to gift games to their main account. Surprisingly they can add their payment method to this account without issues.🤷‍♀️

      I hope this gets resolved quickly......good luck🤞

       

       

        Choleni
        Choleni
        Honored Contributor
        December 19, 2025

        Awesome!

        And thanks for the info, I'll keep your solution in mind.👍🙂

        Viking27540AuthorAnswer
        Inspiring
        December 19, 2025

        Thanks, everyone. Thanks to you, Meta responded. I solved the problem by avoiding Chrome and accessing the Meta Horizon website directly from my headset. I was able to enable PayPal... Thanks again...👍

          steve40
          steve40
          Honored Contributor
          December 20, 2025

          Interesting solution 👍. Please mark your solution as "solved" so others will be able to find it easily.

          Viking27540Author
          Inspiring
          December 20, 2025

          I don't see the option to mark this as resolved. Furthermore, on Android, the pages of this forum load extremely slowly...and I often get a "no response" message for HTML problems, whether on a tablet, phone, or Windows PC.

          Viking27540Author
          Inspiring
          December 20, 2025

          Thanks. It's really annoying having to use an automatic translator. But like any good French person, I'm terrible at foreign languages.

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