HELP! 2FA Meta Quest Login Loop , but Its Connected To Account Center
First - impossible to get direct support this is my last effort. I had to create this new account with a different email just to be able to post this in hopes a human with empathy and understanding from meta can actually do something. I've tried everything else for HOURS over DAYS.
THE MAIN PROBLEM
Unable to access my meta account because its asking for 2FA as it says "You've asked us to require a login code when anyone tries to access your Meta account with a password."
I don't recall doing this, (I thought I created the account using the facebook login button a few years ago) either way there is no backup method, since even if I try to change my password, get the same Loop of needing a code.
It wont allow me to reconnect with my verified email address that I have access to if its requiring a code from a 2FA because its saying that I asked to require a login code when anyone tries to access your Meta account with a password. Something that I do not believe I ever did in the first place. So if I have the correct email, and access to that email, but not the 2FA, there is no other options and I am stuck in an endless loop!
Here are some facts that could help support:
- I am reaching out on a different email login, because I can't even login here with my existing meta login email for support
- My Meta Quest 3 HEADSET is still connected and logged in to horizon
- The horizon APP on my iphone is NOT logged and when I try to connect, same 2FA loop
- I do not have Google Authenticator or backup codes with this meta quest, but I do have it set up and working with my Facebook login, which is how I thought I originally created the account with by using facebook login, but I could be mistaken. At minimum it uses my email I have access to.
- I tried entering my serial to get support here, but the message says "
Support isn’t available for this device." - the code is correct, and valid. I purchased the device new from a store a few years ago.
- Meta Quest is still connected to my Meta Account Center, along with my other facebook and instagram accounts. I can login to facebook or instagram and see meta there. But when I try to access it under the 2FA, same LOOP.
- I am verified with picture ID on meta account center
- I have payment methods all setup and actively working for purchases on the headset
- I tried doing all the same things ON the meta headset to do all the same things, and can't. NO ACCESS LOOP
- Everything I do, puts me back into the loop of getting a code, but nothing I have will receive this code.
- Only thing I have NOT done, is log out on the HEADSET, for fear that I wont be able to login again on it, and lose everything
There should be some type of hardware failsafe, or at the very least, since I already have this connected to meta account center with access to everything else, I should at least be able to gain access that way via back door or something.
I desperately need someone real help here. How can I ever get another headset or even buy new software.
Feeling majorly defeated - it genuinely shouldn't be this outrageously difficult to get back into an account on a device that I own and is actively connected to my main meta account center.