Locked out of account due to lost 2FA - recovery ONLY asks for 2FA Code

Question

Hi everyone,I really need help. I recently reset my phone and lost access to the authentication app that was linked to my Facebook 2FA. Now I’m completely locked out of my account.Unfortunately,I didn’t save any backup codes, and Facebook only asks for the 2FA code when I try to log in, no other recovery option appears. My Facebook account still shows up in my Meta Account Center, but I can’t access it.I have the email and password.I can enter them, but I’m completely stuck at the step that asks for the authentication code. This account is really important to me, and I’m getting desperate.I’ve tried everything, support forms, help pages, recovery links. I couldn’t submit a ticket through the support website too, and live chat hasn’t helped either. Nothing works.Please, if anyone from the Meta team &nbsp;sees this, I would really appreciate if someone could help or guide me to the right place to recover my account.Thank you so much in advance! MetaStoreHelp​&nbsp;&nbsp;

MingZhen96 · Answer

MetaStoreHelp​ I'm desperately need help! Please🙏

MetaStoreHelp · Answer

Hey MingZhen96,We can see you're having trouble accessing your Facebook account! Here at Meta Quest Support, we deal exclusively with Meta Quest VR issues and don't have any access to Facebook accounts.However, we can direct you to this page which contains direct support for troubleshooting 2FA login issues over at Facebook!We hope this helps and if you do have any Meta Quest-related queries in the future, you know who to call.

Brenda.3250 · Answer

MY PHONE CRASHED. THEY HAD TO RESET IT TO FACTORY. I CAN'T GET ON MY FACEBOOK BECAUSE IT WANTS THE AUTHENTIC CODE WHICH I DO NOT KNOW

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Locked out of account due to lost 2FA - recovery ONLY asks for 2FA Code

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