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13 days agoHonored Guest
Locked out of main account. 2FA SMS not sending, Authenticator option missing
Hello Meta Support Team and Community,
I am writing from a secondary account because I am completely locked out of my main account, which holds all my game purchases and history.
The Issue:
I am stuck in a verification loop. When I try to log in on PC or the Mobile App, the system asks for an SMS code. However, I am not receiving any SMS codes despite multiple attempts over the last 24 hours.
Technical Details:
- Missing 2FA Option: I have previously set up an Authenticator App, but the login screen (auth.meta.com) does not show the dropdown menu to switch from "SMS" to "Authenticator App". It forces SMS verification, which is broken.
- "Too Many Attempts": Due to retrying, I am now getting a "Too many attempts" error.
- Support Block: When I tried to contact support via WhatsApp using the provided number, my number was automatically flagged/blocked by the bot, so I cannot open a ticket there.
Proof of Ownership:
- My Meta Quest headset is currently logged in and working with this account.
- I have access to the email address associated with the account.
- I can provide the Headset Serial Number and previous purchase receipts via Private Message.
Request:
Please open a support ticket for me or provide a way to disable 2FA temporarily so I can regain access and fix my security settings. I simply need to bypass the broken SMS verification.
Thank you for your help.
[edited for privacy - this is a public forum]