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Question

Meta Horizon App (Android) Instant Crash after Update

Forum|Forum|7 months ago
March 6, 2026
38 replies
1792 views

Hello, Last night before going to sleep, I thought I'd check for new updates and quickly updated my Meta Android app. What a mistake...

I had been using the app just before, browsing the Store, everything was fine.

Two minutes later, right after the update, the app wouldn't open anymore. I immediately get a message saying the app has repeatedly stopped working. I've reinstalled the app at least 10 times, cleared the cache, restarted my phone, but nothing works. I can't use the app anymore.

I've been using the app for about five years now Quest 1, 2, and now 3 but I've never experienced anything like this.

I'm using a Samsung Galaxy Note 8 with Android 9. It would be great if Meta could address this problem.

E

ElLinkero

New Participant

I have the same problem; hopefully someone will give us a solution.

I see in other comments that the device needs to be updated, but my device is no longer receiving updates. Android 11

M

Maccyb123

Honored Contributor

@EILinkero The app does have stability problems since at least 2 updates. It is working for me though sometimes it jitters, and I'm on Android 16 on a Samsung S25 Ultra so it might be worse on older phones. They really need to fix it. I haven't had as serious an issue but it's not acceptable that it's not running smoothly.

steve40

Honored Contributor

I've seen several posts today from people having crashes in the Android app, so it must be a bad update.

I've submitted a report through my phone app (iOS version) to tell Meta there's an issue with the Android update. Hopefully they will take note. If you're able to get the app to open, use the option in the app to report a problem.

S

subscrownic

Participant

Also doesn't work for me and my friends phones, I use a S9+, they use a S21. Just got myself a Q3S, and was excited to mess around, but now I have an expensive brick :D

steve40

Honored Contributor

It seems to be affecting older Android phones. Try using a newer phone or tablet, or an iPhone or iPad if you can.

S

subscrownic

Participant

Annoyingly the newest android phone/tablet i can use is my friends S21, and I don't have access to any iOS devices at all. Really hoping they fix this soon.

ourlordleviathan

New Participant

I too am unable to launch the app on my Android 11 phone. I've tried restarting my phone, uninstalling the app, clearing the cache and storage. Nothing seems to work. If this post gets enough attention Meta might see it and fix the app.

steve40

Honored Contributor

It's unlikely that this thread will gain any traction with Meta. Contact official customer support here, choose the "chat with customer support" option and let them know there's an issue with the Horizon+ Android app crashing on older phones.

B

BlaBlaMamba

New Participant

9.03.2026 I still can't log in. 8.02.2026 I logged in today and it says something like "The device's SDK version must be at least 31, but it was 28.

Choleni

Honored Contributor

BlaBlaMamba seems your phone is too old?

SDK 31 - Android 12

SDK 28- Android 9

That's what google tells me, if I search for SDK versions.

If you still able to use your Quest, send a bug report to let Meta know about the mobile app problem.

The help pages says the Horizon app should work, if you have phone with at least Android 5...... which is obviously not the case.🤪

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BlaBlaMamba

New Participant

Yes, I have Android 10 on my phone, and I've sent the reports, but the mobile app only works on Android 4.4, as stated on the app's download page. There was no problem yesterday. I'll try it on my new phone with Android 15 today.