Meta Horizon App (Android) Instant Crash after Update

@EILinkero The app does have stability problems since at least 2 updates. It is working for me though sometimes it jitters, and I'm on Android 16 on a Samsung S25 Ultra so it might be worse on older phones. They really need to fix it. I haven't had as serious an issue but it's not acceptable that it's not running smoothly. 

It seems to be affecting older Android phones. Try using a newer phone or tablet, or an iPhone or iPad if you can.

Hi subscrownic​ 🙂

I'm not sure, this will work, but........ you can try to set up the Quest with an older version of the Horizon app that works with your phone.

During the set up it'll tell you that it needs to be updated.... you must skip that. 

https://oculus-twilight.en.uptodown.com/android/versions

I hope you'll get your Quest running 🤞

Well, you don't have an expensive brick, you have old phones. 😂 OK, seriously now, there is definitely a problem with the Horizon Android phone app.. I've the latest Android 16, and though it works it's buggy for me. Wait and hopefully they'll update it shortly.. I hear that the iPhone app is ok, if you have a friend with one, you could try it. I did factory reset recently and even with the buggy app it updated on Android 16° . Btw, I'm very impressed that you're keeping an S9+ going! I had a Note10+ for 6 years before it slowed down too much and had to upgrade. The S25 Ultra is a good option for you for the future if you want to stay with Samsung. The iPhone of course is another good option! Anyways, I hope you get it fixed soon. ☘️☘️🤞

It's unlikely that this thread will gain any traction with Meta. Contact official customer support here, choose the "chat with customer support" option and let them know there's an issue with the Horizon+ Android app crashing on older phones.

@ourlordleviathan Definitely report it through the link steve_40 posted. I reported it. I have an Android 16 device and though it's working, it's very unstable. The more people report it, the better the chance of a quick fix... 🤞🤞

Looks like a new update just dropped. I did have to clear the storage, uninstall, restart my phone, and then reinstall to get it to work.

BlaBlaMamba​  seems your phone is too old?

SDK 31 - Android 12

SDK 28- Android  9

That's what google tells me, if I search for SDK versions.

If you still able to use your Quest, send a bug report to let Meta know about the mobile app problem.

The help pages says the Horizon app should work, if you have phone with at least Android 5...... which is obviously not the case.🤪

BlaBlaMamba​ 

BlaBlaMambaRussia wrote:

I'll try it on my new phone with Android 15 today.

Should work.👍

I have Android 15 on my phone and Android 14 on my tablet ...... both are working. 🙂

everything is correct, I took a phone with an Android version of 15, logged in to my account, and there were no problems. However, on a phone with an Android version of 9, I still encountered a login error, even after re-downloading the app and restarting the phone. The error remained the same.

SDK 31 - Android 12

SDK 28 - Android 9