Forum Discussion

Zenthor's avatar
Zenthor
Explorer
30 days ago

Meta support is an absolute nightmare

Nearly two years ago, I sent my Quest 3 headset and both controllers in for repair.

I only received the headset back.

For two months, I have received only bot written form replies.

Finally, a human replied stating she was sending me two replacement controllers (she admitted they lost mine) and gave order numbers.

Right Controller: Order #***

Left Controller: Order #***

3 weeks go by and I received only more bot replies.

Today, I get an email saying my order for a LEFT CONTROLLER was being cancelled and I was being refunded.  I did not order a left controller and they cant refund anything since I bought my Oculus from Amazon nearly a year ago.

The net is filled with countless similar storied about Meta stealing sent in items and refusing to do anything to assist. 

There are a lot of us customers that Meta has screwed. I can't believe we all have to let them get away with this. 

They admitted losing my controllers. Isn't there any legal action we can take?

2 Replies

  • Maccyb123's avatar
    Maccyb123
    Trustee
    30 days ago

    Hi there. This is a very bad situation for you. I just spoke to my wife who is a lawyer here in Turkey, she handles mostly corporate business, usually for the companies, not the person. She has a Doctorate in international law related to Europe mostly and she told me you should discuss the possibility with your lawyer who will tell you what, if anything they can do. You asked if there is anything we can do, so you might be thinking of some kind of class action. If so, she thinks this will be impossible as each case like this tends to be a unique set of circumstances. A class action would generally only be related to one specific possibility such as a huge number of devices having the same part broken, for example a camera or sensor. She thinks the best option is to have contact with some human support people here,

    ell them your situation and hopefully get it resolved. Mistakes can happen, things can get lost but it's been long enough to have had this resolved already. Don't take anything I say as legal advice, just a general opinion from my very knowledgeable wife! Good luck my friend. I hope you get a good resolution. As for contacts I think Choleni can give you the links if she sees this as, she knows a lot more about it than I do! 

  • Choleni's avatar
    Choleni
    MVP
    30 days ago

    Hi Zenthor​ 🙂

    Zenthor wrote:

    Nearly two years ago, I sent my Quest 3 headset and both controllers in for repair.

    I hope this is a typo and you actually mean two months😮

    Your experience is far from being nice..... have you tried using the WhatsApp option to contact support? Maybe you can reach a human being instead of Ai there?

    Get Support

    Also, contacting support here in the forum might things push in the right direction.

    Send a PM MetaStoreHelp​ 

    Click on their name, then click the "message" button.

     

    And be persistent..... tell them again and again THEY made a mistake and must correct it.

    Good luck🤞