Forum Discussion

BrooklyNite74's avatar
4 months ago

The update loop

What is going on with the latest update that will not update?? I troubleshot everything plus did a factory reset as well as a hard reboot and still nothing. So please help, Meta told me many replace the headset because its under warrenty but isn't that going to far? Robert W.

13 Replies

  • The latest update (v78.1028) is borked. Turn off all your auto-update settings and wait for a fix. I expect it will take several weeks.

  • Hi BrooklyNite74​ 🙂

    Maybe try again now.

    The 165 MB update that never installed is now apparently only 105 MB.

    I saw a post from a user who was able to install it successfully.

     

    Edit: I'm still on v78.1027 after restart but now it says I'm updated.

    • steve_40's avatar
      steve_40
      Superstar

      Hey, I just updated and it "worked", but it still says I'm on v78.1027 but now I am "up to date". So at least the update loop has gone.

      • Choleni's avatar
        Choleni
        MVP
        steve_40 wrote:

        Hey, I just updated and it "worked", but it still says I'm on v78.1027 but now I am "up to date".

        Yep, same for me and other users....but most important, you don't have that pending update anymore and all is working.

  • Yes, it was a faulty update. Just start the device, install the update and it will just go back to v78.0 (you're probably on that if you did a factory reset. Then restart the device and V78.1028 should have completely disappeared. I actually got Navigator too which was a surprise.

  • Thanks for the responses so since I wasted time on nonsense trouble shooting maby I can get Quest Cash out of this.

    • Choleni's avatar
      Choleni
      MVP

      BrooklyNite74​  I guess you'll have to talk to Meta about that.😂

      Personally, I haven't had any problems. I was just waiting for a fix.
      My headsets were fully functional the whole time, so why get upset?

      • BrooklyNite74's avatar
        BrooklyNite74
        Protege

        Not upset but why tell hundreds of people with the same update problem to do a factory reset when that doesn't solve anything but just pisses people off like myself.

  • i have too proble no update all time this version is **bleep** need helpppppp